Case Manager

• Schedule and maintain a schedule of case screenings and follow‐up with SSDI application entities.
• Complete face to face and phone interviews for SSDI case screenings and applications
• Review SSDI process and documents with customers, set expectations and encourage communication.
• Review all provided documentation and screening details and provide accurate assessment of the customer’s eligibility for Social Security Disability Benefits
• Obtain signatures on all necessary authorization and acknowledgement forms.
• Obtains any medical documentation not yet provided.
• Encourage customers participation in the active retrieval of all medical documentation.
• Coordinate with customer, medical treatment sources, and the Social Security Administration’s Disability Determination Services
• Data entry and scanning/sorting of all case documents
• Review all medical records received from treating sources to ensure accuracy of patient information.
• Utilizes documentation to supplement or construct case files
• Perform timely and regular follow up with Social Security Administration and Disability Determination Services
• Contact claimants to obtain additional customer information when needed.
• File all paperwork with Social Security in a timely manner.
• Considers customer’s need for expeditious support.
• Recognize operational improvements and suggest and coordinate process changes with Supervisor.
• Support other staff with caseload as time allows.
• Maintain a clean, orderly workspace in compliance with all privacy regulations.
• Communicate via in‐person meetings, telephone conversations, and email with all project stakeholders in a compassionate and professional manner.
• Support management team, co‐workers, and customers with regular and predictable attendance
• Provide additional support to Case Manager and MD Management team as Needed
• Perform other duties as assigned by leadership.

• 3 years of similar work experience in Case Management and/or Customer Services, experience with Social Security Administration disability or similar human services experience preferred.
• Demonstrated teamwork skills.
• Excellent verbal and written communication skills
• Must be a US citizen.
• Ability to work as a team member, as well as independently.
• Ability to self‐start, take ownership of processes and motivate others to do same
• Background check required.

• Attention to detail.
• Ability to perform comfortably in a fast‐paced, deadline‐oriented work environment
• Ability to manage and prioritize caseload
• Critical thinking
• Excellent written and verbal communication and interpersonal skills
• Organizational skills
• Strong computer skills including Windows and Microsoft Office

• Associate’s/Bachelor’s Degree preferred with Case Management Experience
• High school diploma or GED required

Salary : $18 - $19