What are the responsibilities and job description for the Desktop Support Analyst position at Vector Consulting, Inc?
Job Details
Our government client is looking for a Desktop Support Analyst on an onsite 9 months renewable contract role in Richmond, VA
Position – Desktop Support Analyst
Job Description:
Need a skilled Desktop/Technical Support Technician to support the agency’s Sitter & Barfoot Veterans Care Center, which is a medical facility that has about 200 IT devices (desktops, laptops, and printers, mobile phones).
The candidate will assist agency’s IT Management with integration, management, and support of the Information Technology program for the agency and some remote Veterans Benefits sites. The Candidate will independently provide IT administration and technical support for agency specific software and hardware systems. This position requires the following skills:
-Knowledge on setup, configuration, and maintenance of PC desktops, laptops, and related peripheral devices (printers, scanners, etc.)
-Proficient knowledge of installing, troubleshooting, administering Windows Operating System, Microsoft Office suite, Internet Explorer, Google Chrome, McAfee Anti-Virus Software, Adobe Acrobat Reader/Writer, and other commercial business software products.
-Knowledge with setup, configuration, and troubleshooting of Android and Apple mobile devices.
-Working knowledge of supporting and troubleshooting Ethernet based LAN/WAN environments, including network protocols and concepts (TCP/IP, DNS, DHCP, etc.)
Required/Desired Experience:
- 3 years of Basic knowledge on setup, configuration, and maintenance of PC desktops, laptops, and related peripheral devices (printers, scanners, etc.) Required
- 3 years of Basic knowledge of supporting Windows Operating System, Microsoft Office suite, Internet Web Browsers, Anti-Virus Software, and various software Required
- 3 years of Basic knowledge with setup, configuration, and troubleshooting of mobile devices Required
- 3 years of Basic experience with the setup and support for IT presentations utilizing equipment and software Required
- 3 years of Basic experience with IT inventory control and reporting Required
- 3 years of Basic experience with IT staff training via in person or electronic media Required
- 3 years of Basic experience with analog and digital phone configuration and troubleshooting Required
- 3 years of Working knowledge and experience with computer application installation, administration, and training Required
- 3 years of Possesses professional and courteous attitude with customers, team members, and support vendors with the ability to communicate clearly & effectively Required
- 3 years of Possesses excellent problem-solving skills and has the ability to utilize available resources to assess/resolve problems in a timely manner Required
- 3 years of Possesses the ability to create IT documentation on technical issues and provide solutions that are easy to understand Required
- 3 years of Ability to lift up to 50 lbs. and able to perform repetitive motion to include standing, sitting, reaching, lifting, walking, bending, and climbing Required
About Vector:
Vector Consulting, Inc., (Headquartered in Atlanta) is an IT Talent Acquisition Solutions firm committed to delivering results. Since our founding in 1990, we have been partnering with our customers, understanding their business, and developing solutions with a commitment to quality, reliability and value. Our continuing growth has been and continues to be built around successful relationships that are based on our organization's operating philosophy and commitment to ** People, Partnerships, Purpose and Performance - THE VECTOR WAY
www.vectorconsulting.com
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