What are the responsibilities and job description for the Help Desk Analyst position at Vector Consulting, Inc?
Job Details
Our government client is looking for a Help Desk Analyst on an onsite 12 months renewable contract role in Chesterfield, VA.
# of positions 2
Position – Help Desk Analyst
W2 Rate$28/HR
ONSITE and stable super long renewable contract.
Job Description:
The incumbent is responsible for assisting and providing customer support, by telephone, email and other means, as part of a larger effort by the agency to improve communications with the public and customer services. In addition will:
- Become familiar with agency services.
- Answer questions from the public, business, government agencies and others.
- Identify the root cause of problems and implement solutions by gathering and analyzing available information.
- Track incoming calls and email requests for assistance.
- Perform other duties as assigned.
Advanced computer skills are required that aligns with the Job Description.Ability to multitask and to determine root cause of problems and implement solutions, and resolve issues by gathering and analyzing data, reasoning logically, and drawing valid conclusions. In addition, customer relations skills; good verbal and written communication skills; and proficiency with Microsoft products (Word, Excel, PowerPoint, Visio, Outlook).
Required/Desired Experience:
- 8 years of Advanced computer skills are required that aligns with the Job Description Required
- 8 years of Ability to multitask and to determine root cause of problems and implement solutions Required
- 8 years of Ability to resolve issues by gathering and analyzing data, reasoning logically, and drawing valid conclusions Required
- 8 years of customer relations skills Required
- 8 years of good verbal and written communication skills Required
- 8 years of proficiency with Microsoft products (Word, Excel, PowerPoint, Visio, Outlook) Required
About Vector:
Vector Consulting, Inc., (Headquartered in Atlanta) is an IT Talent Acquisition Solutions firm committed to delivering results. Since our founding in 1990, we have been partnering with our customers, understanding their business, and developing solutions with a commitment to quality, reliability and value. Our continuing growth has been and continues to be built around successful relationships that are based on our organization's operating philosophy and commitment to ** People, Partnerships, Purpose and Performance - THE VECTOR WAY
www.vectorconsulting.com
“Celebrating 30 years of service.”
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Salary : $28
