What are the responsibilities and job description for the IT Support Analyst position at Vector Consulting, Inc?
Job Details
Our government client is looking for a IT Support Analyst on an onsite 6 months renewable contract role in Richmond, VA
Position – IT Support Analyst
ABOUT THE ROLE
This position provides consultative and technical support services to agency staff to ensure timely problem resolution, system/data access and optimal system performance
- Act as a first point of contact for providing technical support to all areas within the organization.
- Provide telephone, walk-in, and e-mail support to the Help Desk Field\Faculty\Staff Help Desk, as needed.
- Accurately document request history and work in Help Desk Ticketing System; documentation of efforts through the ticketing and inventory management systems.
- Installation, configuration, set up and maintenance setup of desktop and laptop computer hardware and software for faculty, staff.
- Triage and route advanced second and third tier requests to the appropriate technical personnel.
- Provide timely resolution of problem or escalation on behalf of the user by maintaining strong working relationships with IT professionals in areas such as network services, software systems engineers, and application developers.
- 3 years of Ability to diagnose and resolve technical issues efficiently. This includes analytical skills to evaluate problems and implement effective solutions Required
- 3 years of Ability to explain technical concepts in simple terms to non-technical users Required
- 3 years of A strong focus on customer service is essential, as the role involves interacting with users who may be frustrated or anxious Required
- 3 years of Hands-on experience in a help desk or technical support role and experience with ticketing systems such as Service Now Required
- 3 years of The ability to prioritize tasks, manage time effectively, and maintain detailed records of issues and resolutions Required
- 3 years of Experience with Microsoft office software including Outlook, Word, Excel, Access, PowerPoint, and Internet Explorer Required
- 3 years of Proficiency in various operating systems (Windows, macOS, Linux), understanding of network fundamentals (TCP/IP, DNS, DHCP) Required
About Vector:
Vector Consulting, Inc., (Headquartered in Atlanta) is an IT Talent Acquisition Solutions firm committed to delivering results. Since our founding in 1990, we have been partnering with our customers, understanding their business, and developing solutions with a commitment to quality, reliability and value. Our continuing growth has been and continues to be built around successful relationships that are based on our organization's operating philosophy and commitment to ** People, Partnerships, Purpose and Performance - THE VECTOR WAY
www.vectorconsulting.com
“Celebrating 30 years of service.”
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