Windows Administrator

Our government client is looking for an experienced Windows Administrator on an onsite 9 months renewable contract role in Raleigh, NC.

Position: Windows Administrator

Job Description

• Support customers using good customer service skills including the ability to communicate to both technical and non-technical customers
• Utilize moderate knowledge and demonstratable skills of Windows OS & M365 to support our customers & to work with internal teams
• Image or provision new equipment hardware & provide to customer
• Use strong organizational skills to track onboarding & shipping activities based on customer requests.
• Follow asset management processes to ensure proper customer billing
• Document work activities in ServiceNow
• Testing Intune processes for Tier 3 team & providing feedback
• Test upgrades and software changes
• Install software following security & internal processes
• Troubleshoot customer issues
• Provide instruction while troubleshooting for remote customers
• Assist with developing team processes & a knowledge base
• Basic understanding of MECM, Active Directory, Tanium, Intune, & Beyond Trust
• Basic knowledge of Macintosh Apple devices with a willingness to learn
• Work with vendors on warranty cases
• Collaborate with internal teams on technical issues
• Work on special projects as needed
  
  

Required/Desired Skills and Experience:

• 5 years of Support customers using good customer service skills including the ability to communicate to both technical and non-technical customers Required
• 5 years of Utilize moderate knowledge and demonstratable skills of Windows OS & M365 to support our customers & to work with internal teams Required
• 5 years of Image or provision new equipment hardware & provide to customer Required
• 5 years of Use strong organizational skills to track onboarding & shipping activities based on customer requests Required
• 5 years of Follow asset management processes to ensure proper customer billing Required
• 5 years of Testing Intune processes for Tier 3 team & providing feedback Required
• 5 years of Test upgrades and software changes Required
• 5 years of Install software following security & internal processes Required
• 3 years of Basic understanding of MECM, Active Directory, Tanium, Intune, & Beyond Required
• 3 years of Basic knowledge of Macintosh Apple devices with a willingness to learn Required
  
  

About Vector

Vector Consulting, Inc., (Headquartered in Atlanta) is an IT Talent Acquisition Solutions firm committed to delivering results. Since our founding in 1990, we have been partnering with our customers, understanding their business, and developing solutions with a commitment to quality, reliability and value. Our continuing growth has been and continues to be built around successful relationships that are based on our organization's operating philosophy and commitment to ** People, Partnerships, Purpose and Performance - THE VECTOR WAY

www.vectorconsulting.com

“Celebrating 30 years of service.”