What are the responsibilities and job description for the Renewal Manager- Education position at Vector Solutions?
Description
Vector Solutions is the leader in providing industry-focused SaaS solutions that connect content and technology. Vector’s unique product set aims at training and learning management, continuing education (CE), compliance, workforce scheduling, safety management, and more.
Our mission is to empower everyday heroes in the public, educational and commercial sectors to make safer, smarter, and better decisions.
We are seeking a Renewal Manager that is self-motivated with a talent for building strong customer relationships, clearly communicating our value propositions to reinforce our partnerships, negotiating complex conversations and procurement processes, and identifying growth opportunities from existing clients. Your ultimate goal will be to proactively contribute to growing our world class customer retention! If you have an entrepreneurial spirit, driven to be the top performer, have a track record of exceeding goals, and possess a mix of creativity, technical aptitude, and communication skills, we are interested in speaking to you.
What You’ll Do
- Develop professional cooperative relationships with a portfolio of clients.
- Identify, retain, and grow Vector Solutions products based upon client needs and business initiatives.
- Provide a consultative sales approach through an extended sales cycle to consistently meet or exceed quota.
- May conduct product demos that focus on potential solutions for clients.
- Develop strong knowledge of Vector Solutions products and services to be able to align appropriate solutions to meet the specific needs of each client.
- Develop industry expertise within assigned client base.
- Maintain and track all client communications utilizing Vector Solutions customer relationship management system.
- Maintain revenue for assigned client base, confirm repeat business, and identify potential areas for new revenue generation among assigned clients.
- Address client concerns and ensure the resolution of issues in a timely manner, with follow-up when appropriate.
- Proactively conduct regular account checks to identify early risk.
- Reinforce the value of Vector Solutions products and identify additional opportunities.
- Other duties as assigned.
Requirements
- Excellent interpersonal skills needed to develop strong business relationships with clients.
- Resolve customer issues quickly and effectively.
- Ability to exercise time management, prioritize work, and set goals.
- Proficient in Microsoft Office Suite (Excel, Word, PowerPoint)
- Ability to learn additional software quickly.
- Successfully present new ideas to groups of managers and high-level executives.
- Strong work ethic and ability to work independently with minimal supervision.
- Excellent organization skills and detail oriented.
- Ability to adapt to new conditions, assignments, and deadlines.
- Thrive in a fast-paced team environment.
- 1 – 3 years of experience in a consultative sales-oriented position focusing on relationship management.
- Experience using MS products.
- Experience using Salesforce CRM.
- Two or Four-year degree from an accredited institution of higher learning in a related field is preferred.
What You Can Expect:
- Friendly, open, and casual work environment
- Comprehensive benefits package effective the first of the month after hire
- Matching 401(k) retirement plan
- Healthy work-life balance with flexible work arrangements and generous time off
- Generous referral incentive program
- Tuition Reimbursement Program
- Pet Insurance
- OnePass Gym/Wellness Discount Program
- Calm Health-Employee Membership
- Company social events
- Employee Resource Groups
- Philanthropic opportunities
What We Value:
- Teamwork - Above all, we’re a team. We give and value feedback. We support each other, respect each other and work together to accomplish our common goals and serve our customers. Once we make decisions, we align behind them as a team.
- Customers First - Our customers’ success is our success. They are why we are here. We work to earn the trust of our customers and always deliver on our commitments.
- Make a Difference - It’s not a job, it’s a calling. We have passion for our mission, for our customers, for our work, and for sharing a fulfilling experience with our fellow team members.
- Inclusiveness - Uniqueness is powerful. We support an environment of respect, belonging, and community that promotes a variety of perspectives and crucial conversations, leading to better outcomes.
- Act Now - We act with urgency. The best time to get something important done is now. We don’t wait and let perfection be the enemy of good.
- Curiosity - We love a good challenge. We’re scrappy, we stretch ourselves to be the best, ask questions, learn from our mistakes, and are dedicated to continually improving and growing.
- Ownership - We own the outcome and don’t pass the buck. The score matters. We hold ourselves and each other accountable. We treat company resources like they are our own.
Vector Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, gender, race, color, religion, national origin, age, pregnancy, disability, genetic information, or status as a protected veteran.
