Sr. Manager, Revenue Operations

Description

Vector Solutions is the leader in providing industry-focused SaaS solutions that connect content and technology. Vector’s unique product set aims at training and learning management, continuing education (CE), compliance, workforce scheduling, safety management, and more.

Our mission is to empower everyday heroes in the public, educational and commercial sectors to make safer, smarter, and better decisions.

Vector Solutions is looking for a Sr. Manager of Revenue Operations to join our team. Reporting to the VP of Revenue Operations, this role will lead the design, implementation, and administration of incentive compensation plans for our sales teams. They will also play a critical role in implementing strategies to enhance productivity through opportunity review process improvements. This individual will build partnerships and work closely with our finance, sales, customer success, human resources, and GTM teams.

What We're Looking For: 

• Work alongside GTM leadership to define and implement marketing, customer success, and sales compensation goals. 
• Monitor performance against compensation targets for bookings (new logos, upsells, cross-sells, and renewals), pipeline, and retention goals and making necessary adjustments to achieve revenue goals.
• Measure effectiveness of opportunity review process and implement process improvements. 
• Build and track variable compensation plans that reward desired behaviors, such as prospecting, cross-selling, upselling, retention, and customer satisfaction, and evaluate P&L impacts with emphasis on measuring plan effectiveness in driving the right behavior and strategy for sales channel and professional. 
• Ensures accuracy of data provided to cross-functional partners to be used for revenue, retention, and compensation purposes. 
• Supports, guides, and provides subject matter expertise to HR, Sales Leadership, GTM, and CX regarding sales incentive compensation matters, policy, and accuracy of payments across all plans. 
• Monitors the effectiveness of existing compensation practices and makes recommendations that are cost-effective and consistent with compensation trends and corporate objectives. 
• Develop and maintain documentation and records of sales compensation plan structures, designs, and all other details regarding the sales compensation plans in use. 
• Conduct market research on incentive-based pay positions and provide guidance/introduction of new ideas to business unit leaders on competitiveness and internal equity of plans to attract and retain sales leaders.

Requirements

• 5 years’ experience in Revenue or Sales Operations, ideally within in a B2B SaaS environment. 
• Solid understanding and experience with Salesforce, and commissions tools (Xactly Incent preferred)
• Excellent attention to detail and ability to manage and improve operational processes 
• High level of business acumen; proven ability to get to the heart of the request and present data to senior leaderships and key stakeholders.
• Ability to effectively communicate with peers, associates, and leadership in cross-functional settings using verbal, written, and presentation skills.
• Highly organized, detail-oriented, and results-driven with a commitment to quality and quality with a trust and verify approach. 
• Experience leading a team of comp and operations professionals with appreciation for scenario modeling. 
• Must be self-directed, creative, and multi-task efficiently given the number of compensation plans and sales professionals.
• Prolonged periods of sitting at a desk and working on a computer.
• May occasionally lift up to 15 pounds.

What You Can Expect From Us:

• Friendly, open, and casual work environment
• Comprehensive, quality benefits package effective first of the month following your date of hire
• Tuition Reimbursement Program
• Matching 401(k) retirement plan
• Healthy work-life balance with flexible work arrangements and generous time off
• Generous referral incentive program
• Company social events
• Philanthropic opportunities

What We Value:

• Teamwork - Above all, we’re a team. We give and value feedback. We support each other, respect each other and work together to accomplish our common goals and serve our customers. Once we make decisions, we align behind them as a team.
• Customers First - Our customers’ success is our success. They are why we are here. We work to earn the trust of our customers and always deliver on our commitments.
• Make a Difference - It’s not a job, it’s a calling. We have passion for our mission, for our customers, for our work, and for sharing a fulfilling experience with our fellow team members.
• Inclusiveness - Uniqueness is powerful. Diversity, equity and inclusion guide how we build our teams and cultivate our leaders, creating a company that promotes a variety of perspectives and crucial conversations, leading to better outcomes.
• Act Now - We act with urgency. The best time to get something important done is now. We don’t wait and let perfection be the enemy of good.
• Curiosity - We love a good challenge. We’re scrappy, we stretch ourselves to be the best, ask questions, learn from our mistakes, and are dedicated to continually improving and growing.
• Ownership - We own the outcome and don’t pass the buck. The score matters. We hold ourselves and each other accountable. We treat company resources like they are our own.

Vector Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, (including gender identity), sexual orientation, gender, race, color, religion, national origin, age, pregnancy, disability, genetic information, marital status, or status as a protected veteran.