Customer Success Manager (West Coast)

Vectra is the leader in AI-driven threat detection and response for hybrid and multi-cloud enterprises.

The Vectra AI Platform delivers integrated signal across public cloud, SaaS, identity, and data center networks in a single platform. Powered by patented Attack Signal Intelligence, it empowers security teams to rapidly prioritize, investigate and respond to the most advanced cyber-attacks. With 35 patents in AI-driven threat detection and the most vendor references in MITRE D3FEND, organizations worldwide rely on the Vectra AI to move at the speed and scale of hybrid attackers. For more information, visit www.vectra.ai.

Customer Success Manager

The role of Customer Success Manager (CSM) at Vectra holds significant importance and entails the development and management of Vectra's customer base in the Northeast region. Your primary responsibility is to cultivate and nurture relationships with your customers, engaging with key business executives, security professionals, and IT stakeholders to gain insight into their strategic business needs and objectives.

Utilizing your deep understanding of Vectra products and cybersecurity, you will create and execute an ongoing adoption and industry best practices strategy. This strategy ensures that your customers fully comprehend and derive maximum value from their investment in Vectra. This role involves interacting with senior professionals within enterprises.

What you'll do : li data-leveltext="

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• Drive high touch customer success focusing on large and highly complex enterpriseorganizations

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What we're looking for :

Ideal candidates should possess a strong technical background in network security and enterprise software, a demonstrated history of effectively engaging with customers on both technical and non-technical fronts, sound business understanding, sales proficiency, and, most importantly, a dedication to delivering exceptional customer experiences.

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Our competitive total rewards package includes cash compensation within the range provided below Actual pay for this position may vary based on the hired candidate's location, experience and relevant incumbent pay position.

Vectra Total Rewards

115,000 — $130,000 USD

Vectra provides a comprehensive total rewards package that supports the financial, physical, mental and overall health of our employees and their families. Compensation includes competitive base pay, incentive pla n eligibility, and participation in the employee equity plan (stock options). Specific benefits offered var ies by location, but commonly in clude health care insurance , income protection / life insurance , access to retirement savings plans, behavioral & emotional wellness services , generous time away from work, and a comprehensive employee recognition program.

Vectra is committed to creating a diverse environment and is proud to be an equal opportunity employer.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

Salary : $115,000 - $130,000