What are the responsibilities and job description for the Senior ServiceNow Architect position at Vedasoft Inc?
Job Title : Senior ServiceNow Architect
Job Type : Contract
Location : Baltimore, MD (Hybrid, with occasional on-site presence)
Start Date : January 20 2025
Duration : 5 Years
Job Description :
We are seeking a Senior ServiceNow Architect to join our team and lead the planning, design, configuration, and maintenance of the ServiceNow platform. This position will support the organization’s IT infrastructure and network capabilities, including hardware, operating systems, software, middleware, cloud, mobile, and other technologies.
Key Responsibilities :
- Architect, configure, and customize the ServiceNow platform to meet organizational requirements.
- Define and manage data structures such as tables, fields, and relationships.
- Develop business rules, workflows, and UI policies to align with business needs.
- Design and implement Incident Management, Problem Management, Change Management, and Knowledge Management modules following ITIL best practices.
- Enhance Incident Management workflows and define SLAs and approval processes.
- Design and maintain the Service Catalog, including creating and managing service requests and offerings.
- Integrate ServiceNow with internal systems and third-party applications.
- Automate processes through workflows, scripting, and orchestration.
- Develop and maintain dashboards and reports for IT service performance insights.
- Plan and execute ServiceNow platform upgrades, patches, and updates.
- Ensure the performance and scalability of the platform.
- Provide training to end-users and administrators.
- Document configuration changes, processes, and best practices.
Required Qualifications :
Preferred Qualifications :
Additional Information :
