CRM Coordinator

Vedder Price's Chicago office is looking for a CRM Coordinator. The CRM Coordinator reports directly to the Marketing Technology Manager and works in conjunction with Marketing Technology Assistant to maintain the integrity of contact data and information within the CRM system and plays a crucial role in enhancing the firm’s marketing and business development efforts. This position will be located in the Chicago Office and the shift hours for this role are from 9:00 am to 5 pm CST.

As a CRM Coordinator, your duties will include but not be limited to:

The CRM Coordinator will be responsible for assisting in the implementation and maintenance of the firm’s client relationship management program (Intapp CRM or known as DealCloud). Other responsibilities include:

Intapp CRM User Skills

• Understand CRM concepts including: client labeling, company association, privacy concerns, data linking, field creation, data change management tools, contact types, use of widgets and dashboards, and other requirements needed within Intapp CRM
• Understand the difference and be able to communicate about the “out-of-the-box” technology platform from Intapp and our bespoke changes for the Vedder instance
• Experience with building and developing reports regarding activities, additional fields, and relationships within Intapp CRM
  
  

Function Support Skills

• Understand and be able to document processes required to support the CRM especially those involving other members of the Marketing Dept. or other Departments in the Firm
• Be able to participate in training lawyers by having the communications skills and professional presence to instill confidence
• Work with and manage any outside vendors under the direction of the Marketing Technology Manager
  
  

Research Skills

• Perform research, both internally and using internal and external resources, such as the ERM signature scraping tool and enterprise email communications
• Ensuring that changes to contacts are verified
• Provide research and analysis to attorneys, practice group and marketing department
  
  

Data Maintenance and Manipulation Skills

• Maintain all master and legal marketing/law firm event mailing lists
• Regularly audit law firm client lists against established “list hygiene” parameters and take action to resolve data quality issues
• Suggest ways to improve law firm client/marketing list quality and highlight opportunities to segment lists
• Manage data cleanup tasks for mailing list contact records including monitoring the system for duplicate contacts, merging duplicate contacts, ensuring contacts are associated with companies, etc.
• Oversee subscription management and email delivery failure processes and complete or route contacts’ requests to update preferences and/or data
• Create distribution lists for campaign marketing lists; perform advanced/complex searches to meet campaign-audience criteria and populate lists
  
  

Other

• Serve as backup/support for email marketing activities to Marketing Technology Assistant
• Understand the importance of keeping all information seen while performing data conversion and cleanup duties confidential
  
  

Skills & Competencies:

• Research skills and knowledge of relevant sources of information
• Appreciation for and dedication to maintaining confidentiality
• Attention to detail and accuracy
• Strong interpersonal skills
  
  

Qualifications & Required Experience:

• Law firm experience highly desired
• 1-2 years of CRM experience with Intapp DealCloud or Lexis-Nexis InterAction
• Excellent research skills
• Knowledge of CRM and Data Quality Management concepts
• BA/BS in Marketing, IT, Computer Science, MIS or other related field preferred but not required
• A strong working knowledge in Microsoft Office Suite (Word, Outlook, Excel) is required
  
  

Compensation Range: $55,000/yr. to $70,000/yr.

At Vedder Price, we believe in recognizing and rewarding our employees' contributions. Our comprehensive Total Rewards Package includes:

• Competitive Salary: We offer a competitive base salary commensurate with skills and experience.
• Bonus Program: Discretionary annual bonus program.
• Retirement Planning: Discretionary profit sharing and 401(k) matching to help you plan for your future.
• Health and Wellness: Comprehensive health, dental, and vision plans, along with optional health savings and flexible spending accounts, firm-paid Life and Disability benefits, and wellness programs to support your overall well-being.
• Paid Time Off: Competitive time off package including vacation days, paid holidays, sick time and personal days.
• Professional Development: Opportunities for continuous learning and career growth through firm provided training programs.
• Employee Recognition: Anniversary and Vedder Praise Programs to celebrate your achievements and milestones.
• Work-Life Balance: Hybrid work model and family-friendly policies.
• Additional Perks: Employee discount program, pre-tax commuter benefits, back up child & elder care, Employee Assistance Program (EAP), fitness center discounts and more.
  
  

Join Vedder Price and be part of a team that values hard work and dedication!

Equal Employment Opportunity

Vedder Price P.C. is an equal opportunity employer. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability (where applicant is qualified to perform the essential functions of the job with or without reasonable accommodations), medical condition, protected veteran status, gender identity, genetic information, or any other characteristic protected by federal, state, or local law. We participate in E-verify.

Applicants who are interested in applying for a position and require special assistance or an accommodation during the process due to a disability should contact the Vedder Price Recruiting Team at vprecruiting@vedderprice.com.