What are the responsibilities and job description for the Technical Account Manager position at Veeam Software?
Veeam®, the #1 global market leader in data protection and ransomware recovery, is on a mission to empower every organization to not just bounce back from a data outage or loss but bounce forward.
With Veeam, organizations achieve radical resilience through data security, data recovery, and data freedom for their hybrid cloud.
The Veeam Data Platform delivers a single solution for cloud, virtual, physical, SaaS, and Kubernetes environments that gives IT and security leaders peace of mind that their apps
and data are protected and always available.
Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 450,000 customers worldwide, including 74% of the Global 2000, who trust Veeam to keep their businesses running.
The Technical Account Manager (TAM) is a dedicated technical resource to a small number of Veeam's largest and most complex Enterprise accounts and VCSP partners. The TAM will act as a trusted advisor focused on assisting customers maximize their Veeam solution by understanding customer technology goals, accelerating the benefits of Data Management, and providing technical and strategic direction.
Responsibilities :
- Develop deep, technical understanding of the customer's business priorities, operational model / objectives, data center environment, data center architecture / roadmap and their IT initiatives
- Develop deep understanding and knowledge of the Veeam platform to facilitate the trusted advisor relationship
- Assist with issue management, escalation, and resolution with Support and Engineering
- Maintain awareness of customer operations as the Veeam product expert / advisor and assist with operational planning, risk management and act as an advisor for deployments
- Serve as an advocate for the customer and a conduit into various Veeam cross-functional teams that work with leadership, Sales, Support, Engineering, Product Management, Development, etc.
- Conduct regular cadence calls of operational reviews with the customer
- Conduct a quarterly business review and assist the System Account Manager (SAM) with the assessment of all open / closed support cases
- Conduct quarterly health checks of Veeam environments and provide guidance for an optimal Veeam Software configuration
- Extract and capture customer account insights with sales department to win new business and increase sales
- Deliver knowledge transfer on Veeam Software solutions, best practices and communicate lessons learned
- Overnight travel (up to 50% of the time) to meet company goals and objectives
Requirements :
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Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.
Please note that any personal data collected from you during the recruitment process will be processed in accordance with our Recruiting Privacy Notice.
The Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed by us in connection with our recruitment processes.
By applying for this position, you consent to the processing of your personal data in accordance with our Recruiting Privacy Notice.
