IT Technical Writer

Job Description:

The IT Technical Writer, Senior plans, creates, manages, and delivers targeted, custom documentation and content management solutions that serve the needs of IT and business clients internal and external to their own organizations. Working independently, the demonstrates advanced knowledge and technical competence in a senior professional level role, and applies advanced technical skills to multiple, complex projects as a subject matter expert and project leader across departments.

Job Responsibilities & Content Management:

• Provides strategic, tactical, and operational consulting for document/content management technologies and services for internal/external clients.
• Designs, develops, and manages SharePoint sites.
• Designs document management structures; develops metadata tagging, custom lists, taxonomies, and retention processes; and maintains departmental document systems.
• Independently analyzes business processes and provides recommendations for improvement.
  
  

Document/Project Management:

• Identifies client's documentation/business needs, scope, audience, deadlines and key stakeholders for internal, external, special projects and initiatives.
• Supports project Delivery: deliverables, schedules, and resource requirements in project plans.
• Spearheads solutions and obtains client/stakeholder feedback.
• Interviews and collaborates with SMEs to develop and update documentation and other content management services.
• Develops document content, custom lists, document workflows, and taxonomies; and facilitates reviews and revisions.
• Maintains documents in IT content repositories including OneDrive, SharePoint, and the Guidance Document Library
• Produces final documents for internal/external clients using standardized templates and established formats.
• Collaborates with SME to ensure the technical accuracy and quality of the content.
  
  

Deliverables:

• Produces technical Manuals and Guides, including Administration, Configuration, Installation, Operation, Standards, Guidelines, Procedure, Process, and User.
• Produces Compliance material, including Configuration Manuals (CMs), Process Manuals (PMs), Disaster Recovery Plans (DRPs) Operations Level Agreements (OLAs), and Service Level Agreements (SLAs).
• Produces collateral material, such as executive/customer presentations, communication plans, brochures, white papers, and leave-behinds.
• Designs and produces instructional material, including manuals, tutorials, job aids, etc.
• Produces Word, Excel, and PowerPoint templates.
• Supports IT Methodology Project and Guidance Document Initiative (GDI) templates.
• Produces Graphics: flowcharts, organization charts, logos, photographs, etc.
  
  

Qualifications & Education & Experience

• Education: High School diploma.
• Desired: BA/BS in Computer Science, English, Technical Writing, or any related field.
• 5 to 7 years of experience in content management, process improvement, and project management in the development of a wide range of IT documentation deliverables.
  
  

Skills:

• Demonstrates advanced knowledge of relevant technical/professional concepts
• Applies advanced knowledge to solve moderate to complex problems and takes a new perspective on existing solutions
• May manage projects or initiatives
• Presents findings and makes recommendations to management
• Able to work and communicate across multiple departments.
• Excellent written and oral communication skills.
• Advanced knowledge in the use of MS Office and SharePoint.
• Desired: Extensive knowledge of key PG&E systems and process, IT platforms, and/or the Utility industry
  
  

Abilities:

• Documentation Management: Completes documentation of service requests within established time frames; is accountable for sharing and publishing of information according to company policies and practices.
• Process Improvement: Identifies process problems and opportunities for improvement and simplification and takes action to control and improves processes.
• Consulting Skills: Uses expertise to counsel or guide individuals with regard to problems to be resolved on legal, financial, scientific, technical, or other professional principles.
• Communication Management: Manages communication activities to ensure all communication pieces clearly and accurately describe information in common, understandable terms and are consistent with company guidelines, policies, and procedures.
• Data Management: Gathers, groups, classifies, or arranges written information or data in some meaningful order or form (e.g., reports, charts, graphs); data management includes determining what data to gather; and accurately maintaining data files.
• Research and Analysis: Monitors, gathers and analyzes information, determines potential impacts, and recommends responses to challenges.
• Technology: Applies principles and methods of web technologies, tools, and delivery systems, including web security, privacy policy practices, and user interface issues.