BSA with Charge Back Experience

Sr. BSA with Charge Back Experience

Pittsburgh, PA / Dallas, TX

Our challenge

• We are looking for a detail-oriented Business Systems Analyst (BSA) with experience in chargeback processes within the banking industry.
• The ideal candidate will possess strong analytical skills, a solid understanding of banking operations, and experience in managing chargeback and dispute resolution processes.
• This role will be critical in enhancing our systems and processes to improve operational efficiency and customer satisfaction.

The Role

Responsibilities:

• Collaborate with stakeholders to gather, document, and analyze business requirements related to chargeback processes and systems.
• Translate business needs into functional specifications that guide system development and enhancements.
• Create detail user stories to be consumed by development and testing team
• Work with IT teams to design and implement system solutions that improve chargeback workflows, ensuring compliance with regulatory standards.
• Develop and execute test plans and test cases to validate system changes, ensuring alignment with business requirements.
• Analyze and document the current chargeback processes, identifying areas for improvement and recommending solutions to enhance efficiency and effectiveness.
• Monitor and report on chargeback metrics, trends, and compliance with policies and regulations.
• Serve as a liaison between business, development, architecture, and external stakeholders to ensure clear communication and understanding of chargeback-related projects and initiatives.
• Conduct training sessions and workshops to educate users on chargeback systems and processes.
• Stay updated on industry trends, best practices, and regulatory changes related to chargebacks and disputes.
• Proactively identify opportunities for process improvements and system enhancements to better serve customer needs.
• Maintain comprehensive documentation of systems, processes, and procedures related to chargebacks.
• Prepare and present reports to management on chargeback performance and system effectiveness.

Requirements:

You are:

• 9 years of experience as a Business Systems Analyst in the banking or financial services industry, with specific experience in chargebacks and dispute resolution.
• Strong understanding of chargeback regulations, processes, and industry standards (e.g., Visa, MasterCard).
• Proficient in business analysis tools and methodologies, including requirements gathering and process modeling.
• Excellent analytical, problem-solving, and communication skills.
• Experience with project management methodologies and tools (e.g., Agile, Waterfall).