New Home Customer Experience Representative

About Veev

Veev is leading the transformation of the construction industry with an innovative approach to modular home construction. Veev’s prefabricated closed-panel systems allow homes to be assembled efficiently on-site while delivering a more sustainable and higher-quality final product than traditional construction. As a new subsidiary of Lennar, Veev leverages the strength and scale of its parent company while maintaining the speed and disruptive approach of its roots as a Silicon Valley-based startup. Veev has developed a vertically integrated approach that involves multidisciplinary collaboration across real estate, design, development, engineering, manufacturing, and construction.

This role is critical to Veev's mission of transforming the construction industry with modern, sustainable, and efficient construction techniques. In this role, you will directly contribute to the efficiency, sustainability, and quality of modern home construction by [enter role specific info here]. Your work will have a tangible impact on Veev’s ability to scale operations and drive industry-wide change.

The Role

As a Customer Experience Representative, you will play a key role in Veev's New Home Warranty Department and help continue to build our reputation in the industry. We are seeking a dedicated and customer-focused Customer Experience Representative to join our team. This role is responsible for providing exceptional services to our homeowners, addressing inquiries, resolving concerns and ensuring a positive customer experience. The ideal candidate will have strong communication skills, a problem-solving mindset, and a passion for delivering an outstanding customer experience.

Responsibilities

• Serve as the primary point of contact for homeowners regarding warranty issues, service requests, and general inquiries for their home.
• Respond to customer inquiries via phone, email, and in person meetings in a timely and professional manner.
• Coordinate and schedule warranty service appointments with technicians and trade partners.
• Maintain accurate records of homeowner interactions, service requests and resolutions.
• Educate homeowners on warranty coverage, maintenance responsibilities, and company policies.
• Follow up with homeowners to ensure satisfaction with services provided.
• Report any inventory home or homeowner discrepancies that need follow up to the warranty manager.
• Provide an excellent customer experience and maintain a professional demeanor in all interactions.
  
  

Must-Have Skills And Competencies

• Proactive approach to problem-solving.
• Strong attention to detail with an emphasis on organization, methodical work processes, and responsibility.
• Good written and verbal communication skills in English, enabling clear and effective interaction with both internal and external stakeholders.
• Strong collaboration and teamwork abilities, with a proven track record of working effectively in multidisciplinary environments.
• Ability to manage multiple tasks simultaneously in a fast-paced and dynamic setting.
• Strong problem-solving and critical-thinking skills to address complex challenges.
• Positive, proactive attitude with a commitment to continuous learning and innovation.
  
  

Nice-to-Have Skills And Competencies

These skills, competencies, and qualifications would set you, as a candidate, apart but are not required for the role.

• Experience In new home build
• Minimal construction experience
  
  

What You’ll Bring

• Previous experience in customer service, preferably in the home building, construction, or real estate industry.
• Strong verbal and written communication skills.
• Excellent problem-solving and conflict-resolution skills.
• Ability to manage multiple tasks and prioritize effectively in a fast paced environment.
• Positive attitude, patience, and the ability to handle challenging situations professionally.
  
  

Compensation

Offers are based on a combination of experience, skills, and location. Under state and local pay disclosure requirements, the pay range for this role is $27.40-$41.83 Per Hour for Hayward, CA.

Core Benefits

Veev offers a comprehensive benefits package designed to support the well-being and growth of its employees, including:

• Paid vacations, sick, and holidays
• Medical, dental, and vision insurance
• 401(k) with matching contributions
• Subsidized Life insurance, with a voluntary option
• Subsidized Short Term and Long Term Disability Insurance
  
  

Additional Perks

• Pre-tax Commuter Account
• Subsidized EV charging and commuter shuttles (some HQ locations)
• Growth & Development Opportunities
  
  

Ready to Take the Next Step?

Be part of a mission-driven team that’s transforming construction for the future. Apply today and help us build better, smarter, and more sustainable homes.

Our Commitment to Inclusion

At Veev, we’re dedicated to fostering a diverse inclusive environment where everyone can thrive. We strive to create an inclusive space where all employees can be their authentic selves, feel a sense of community, and do great work together. At Veev, we’re dedicated to fostering a diverse and inclusive environment where everyone can thrive. We actively seek to build a community where diverse perspectives are welcomed, and every employee feels empowered to be their authentic selves. We encourage applications from all backgrounds.