What are the responsibilities and job description for the Customer Service and Communications Specialist position at Vegan Treats, Inc.?
We are seeking a friendly and efficient Customer Service and Communications Specialist to join our team. The ideal candidate will be responsible for providing excellent customer support by answering phones, responding to emails, and ensuring all customer inquiries are handled promptly and professionally. You will act as the first point of contact for our bakery, offering a warm and helpful experience for every customer. Additionally, you will take detailed cake orders and assist brides in facilitating their wedding cake orders, ensuring all specifications are accurately captured.
Responsibilities:
- Answer phone calls in a courteous and professional manner, addressing customer questions and directing calls as needed.
- Monitor and manage the bakery’s email inbox, responding quickly and accurately to customer inquiries and orders.
- Take detailed cake orders, ensuring all specifications, flavors, and design requests are clearly communicated to the team.
- Assist brides in planning and ordering their wedding cakes, providing guidance and answering any questions to facilitate a smooth ordering process.
- Provide detailed and friendly information to customers regarding products, orders, and services.
- Collaborate with other team members to ensure a smooth flow of communication across all channels.
- Maintain accurate records of customer interactions and follow up as necessary to ensure customer satisfaction.
Qualifications:
- Strong written and verbal communication skills.
- Proven ability to respond quickly and effectively to emails and phone inquiries.
- Customer-focused mindset with a friendly and approachable attitude.
- Experience in taking detailed orders, particularly for custom cakes and wedding cakes.
- Ability to multitask and manage time efficiently in a fast-paced environment.
- Experience in customer service or a similar role is preferred.
Job Type: Full-time
Pay: From $14.00 per hour
Experience:
- Writing skills: 1 year (Preferred)
Ability to Relocate:
- Bethlehem, PA 18018: Relocate before starting work (Required)
Work Location: Hybrid remote in Bethlehem, PA 18018
Salary : $14