Customer Success Manager

Description

About Vehlo

We started Vehlo in 2019 with a simple goal: to be the industry’s favorite provider of repair shop technology.

Across every part of the auto repair industry, Vehlo is igniting vehicle service success with software and financial solutions that unlock your potential. Our founder-led products power the entire service lane experience and keep customers coming back with streamlined tools that help you handle communication, workflow automation, touchless payments, valet pickup, and much more. We’re out to simplify the customer journey from start to finish and give power back to the people under the hood, making their jobs easier and your shop more profitable —just ask our over 30,000 customers, who generate more than 50M annual repair orders. At Vehlo, our only purpose is your success, and together, we’re reaching your goals faster than ever.

Being a Veep comes with more than a comprehensive benefits package—our biggest benefit is opportunity: Opportunity to make an impact, opportunity for growth, and opportunity for recognition and rewards. This is not a mega-corporation where you wonder what people are doing all day - every Veep is moving the ball forward day in, day out for our customers or for each other.

Our Shop Boss product is a leading provider of innovative software solutions for the automotive repair industry. We are dedicated to helping automotive shops streamline their operations, enhance their customer service, and drive business growth with our comprehensive suite of tools. We are currently seeking a dedicated and proactive Customer Success Manager to join our team and ensure exceptional experience for our customers. As a Customer Success Manager you will play a pivotal role in maintaining and enhancing customer satisfaction. You will serve as the primary point of contact for our clients, ensuring they are fully equipped to maximize the value of our software solutions. This position requires a proactive and adaptable individual with excellent communication and problem-solving skills.

• Train our automotive shop customers in efficient usage of Shop Boss shop management software.
• Build and maintain strong relationships with our automotive shop clients to understand their unique needs, gather feedback, identify opportunities for extra training and book training. Serve as the primary point of contact for any concerns or escalations.
• Collect information and maintain the customer database, note any information which will help in future conversations using relationship management software.
• Work closely with internal teams, including customer success and technical support, to ensure alignment of customer needs and to provide feedback for continuous improvement of our software solutions.

Qualifications

Qualifications:

• 0-2 years of previous experience in a customer success, account management, or related role, preferable within the automotive industry
• Strong communication and interpersonal skills
• Ability to build rapport and trust with automotive shop owners and staff.
• Excellent problem-solving skills and a proactive approach to addressing customer needs.
• Strong organizational and time-management skills with the ability to manage multiple priorities and work independently.
• Familiarity with CRM software (e.g., Salesforce, HubSpot), Microsoft suite and other customer success tools.

Vehlo is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Vehlo makes hiring decisions based solely on qualifications, merit, and business needs at the time.