What are the responsibilities and job description for the Customer Support Specialist position at VEHLO?
Job Details
Description
About Vehlo
We started Vehlo in 2019 with a simple goal: to be the industry’s favorite provider of repair shop technology.
Across every part of the auto repair industry, Vehlo is igniting vehicle service success with software and financial solutions that unlock your potential. Our founder-led products power the entire service lane experience and keep customers coming back with streamlined tools that help you handle communication, workflow automation, touchless payments, valet pickup, and much more. We’re out to simplify the customer journey from start to finish and give power back to the people under the hood, making their jobs easier and your shop more profitable —just ask our over 30,000 customers, who generate more than 50M annual repair orders. At Vehlo, our only purpose is your success, and together, we’re reaching your goals faster than ever.
Being a Veep comes with more than a comprehensive benefits package—our biggest benefit is opportunity: Opportunity to make an impact, opportunity for growth, and opportunity for recognition and rewards. This is not a mega-corporation where you wonder what people are doing all day - every Veep is moving the ball forward day in, day out for our customers or for each other.
We are looking for a Customer Support Representative to support our Rapid Recon and Velocity Automotive product lines.
What You'll Do:
- Timely response to customer inquiries
- Assist customers on standard requests per process: step changes, user management requests, how-to requests
- Log and escalated inbound requests for billing, sales, and other departments
- Assist product development in getting information on reported defects
- Participate as needed in other projects including data entry, system testing or system cleanup related tasks
- Keep up to date on product related changes and how-to knowledge
Qualifications
What You'll Need:
- 1-3 years experience in a related area as a customer support representative.
- Ability to quickly learn new procedures and software features and be able to consistently explain and respond to requests
- Strong follow-up and professionalism when working with customers
- Strong verbal and written communication skills
Vehlo is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Vehlo makes hiring decisions based solely on qualifications, merit, and business needs at the time.
