Implementation & Training Specialist

Description

About Vehlo 

We started Vehlo in 2019 with a simple goal: to be the industry’s favorite provider of repair shop technology.  

Instead of going it alone, we brought together the industry’s disruptors–brands like Text2Drive, Shop Boss, and Rapid Recon– to improve the vehicle repair experience from the dealership service lane to the aftermarket repair shop floor. Together, we got to work growing our team, focusing on our customers, and connecting our products so that we can make the businesses that rely on our solutions even more successful. We’re continuing to bring even more industry leaders and best-in-class solutions together so that we can deliver on our promise day in, and day out. 

Being a Veep comes with more than a comprehensive benefits package—our biggest benefit is opportunity: Opportunity to make an impact, opportunity for growth, and opportunity for recognition and rewards. This is not a mega-corporation where you wonder what people are doing all day - every Veep is moving the ball forward day in, day out for our customers or for each other.   

Our Dealerlogix product is the auto industry’s leading provider of cloud-based software solutions for dealership service departments. Founded in 2002 Dealerlogix was a pioneer in developing the capability to accept electronic signatures and expediting the repair order write-up process. The Dealerlogix Service Workflow Suite is a DMS-integrated cloud-based solution that automates service lane, parts, and labor processes. This nimble, ever-evolving system integrates features like mobile pay, online appointment scheduling and more, all designed to optimize fixed operations efficiency. As a Dealerlogix Implementation & Training Specialists you'll be responsible for all aspects of Dealerlogix Implementation, User Training, and Sustainment Support. 

Essential Duties & Responsibilities:

• Gain a complete understanding of the Vehlo Standardized Training Modules.
• Conduct installs and training onsite with customers.
• Complete Weekly Pre-Launch Calls with Up Coming Installs
• Build & Document Store’s Progression Weeks Before launch
• Ensure a warm hand off with Customer Experience teams
• Ensure all users understand responsibility for their role and best practices.
• Immediately respond to remote training needs via phone, text, and webcast.
• Present all training modules in a professional manner.

Qualifications

Qualifications:

• 3 - 5 years of experience in a similar role.
• Basic knowledge of Dealer DMS providers. (i.e. CDK, Reynolds, Dealertrack)
• Strong understanding of Dealership Fixed Operations
• Basic Automotive DMS understanding
• Ability to multi-task in a fast-paced environment.
• Ability to work independently, and also within a team.
• Excellent listening and communications skills.
• Strong sense of ownership of the outcome of all assigned training tasks.
• Ability to adapt and improve in an ever-changing environment.
• Knowledge of computer and tablet platforms, functions, and terminology.
• Strong organizational skills.

Travel Requirements:

• Driver’s License Required
• Passport preferred
• Travel Availability up to 85%

Vehlo is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Vehlo makes hiring decisions based solely on qualifications, merit, and business needs at the time.