What are the responsibilities and job description for the Tech Support Liaison Level I position at VEHLO?
Job Details
Description
About Vehlo
We started Vehlo in 2019 with a simple goal: to be the industry’s favorite provider of repair shop technology.
Across every part of the auto repair industry, Vehlo is igniting vehicle service success with software and financial solutions that unlock your potential. Our founder-led products power the entire service lane experience and keep customers coming back with streamlined tools that help you handle communication, workflow automation, touchless payments, valet pickup, and much more. We’re out to simplify the customer journey from start to finish and give power back to the people under the hood, making their jobs easier and your shop more profitable —just ask our over 30,000 customers, who generate more than 50M annual repair orders. At Vehlo, our only purpose is your success, and together, we’re reaching your goals faster than ever.
Being a Veep comes with more than a comprehensive benefits package—our biggest benefit is opportunity: Opportunity to make an impact, opportunity for growth, and opportunity for recognition and rewards. This is not a mega-corporation where you wonder what people are doing all day - every Veep is moving the ball forward day in, day out for our customers or for each other.
Our 360 Payments product is a payment technology company focused in the automotive services industry where we provide payment processing solutions for small, mid-size and corporate businesses. Originally founded in Campbell, CA, the organization is rapidly growing in the Tulsa market. We currently work with over 9,300 clients and continue to thrive. We are also expanding operations behind the scenes to provide additional services to further assist our clients.
We have are looking for a Technical Support Specialist! Join an environment where innovative ideas are welcomed and where everyone has a voice in making our company the best team it can be.
What You’ll Do:
- Provision/deploy equipment & software necessary to allow clients to process payments
- Navigate multiple systems to perform job function
- Install & train customers on payment solutions via phone and email
- Respond quickly and professionally to service requests through various channels
- Complete service reports ensuring prompt and thorough issue resolution and quality control
- Troubleshoot network issues
Qualifications
The Ideal Match for Our Team:
- 0 - 2 years of previous experience in a technical support role
- Excellent verbal and interpersonal communication skills
- Enjoys working with clients and sales reps over the phone
- Able to assess challenging situations and find opportunities for improvement
- Able to accurately follow customer workflows in a fast-paced environment
Vehlo is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Vehlo makes hiring decisions based solely on qualifications, merit, and business needs at the time.
