Patient Care Coordinator

The Vein Healthcare Center (VHC) in South Portland, Maine seeks a Patient Care Coordinator (PCC).

At VHC, we always put our patients and their comfort and care first. Our team is a dedicated group of people who focus on the treatment of varicose veins and vein-related diseases. Because the first point of contact for our patients is often on the phone or at the reception desk, the Patient Care Coordinator must share our patient-first attitude.

Duties include:

• Welcoming patients who walks through the door or calls the practice with professionalism and empathy.
• Assisting patients during the intake process of filling out forms and collecting insurance
• Scheduling patients and organizing and updating providers’ daily schedules
• Collecting and recording of patient payments
• Answering a multi-line phone, routing calls appropriately, retrieving phone messages and prioritizing return calls
• Assisting providers with patient flow and any other assistance they may need
• Maintain accurate patient records and ensure all necessary documentation is complete.
• Coordinate referrals to specialists and other healthcare facilities as needed.
• Assist in managing medical office inventory and supplies.
• Provide administrative support to medical staff as required.

Requirements:

• Ability to understand and work with a complex scheduling system. Individuals who love puzzles have thrived in this position. Crosswords, word problems, Rubik's cube, and other brain teasers.
• People-person
• Ability to put patients’ needs first at all times
• Ability to multi-task and organize in a fast-paced environment while maintaining a positive attitude
• High level of professionalism and career commitment
• Strong comfort with office technology
• Proficient with computers and Microsoft Office suite
• Customer service experience
• Strong organizational skills with attention to detail
• Excellent communication and interpersonal abilities

This is a position that offers fast growth opportunities for a hard working and talented individual and a rare opportunity to become part of team that loves what they do. You should have a "can do" attitude and enjoy managing and working through lists, talking with people, and problem solving. As the Patient Care Coordinator at the Vein Healthcare Center, you can expect to always be challenged at work, never be bored, and make a meaningful contribution to our patient’s wellbeing. It’s also an opportunity to contribute and support physicians, nurse practitioners, physician assistants, and other medical professionals as part of a larger healthcare team. The ideal candidate's work experience should match one of the three options below:

• Two years experience working in a fast-paced medical office with multiple providers that provide different services. Be comfortable learning a new EMR as well as new medical terms. Have above average skills for office technology including Excel, Word, network devices such as printers, and be a wiz at internet research.
• Two years experience as a project or operations coordinator in a fast moving environment and a proven track record of multi-tasking details while problem solving every step of the way. Have above average skills for office technology including Excel, Word, network devices such as printers, and be a wiz at internet research.
• Two years experience as an executive level personal assistant responsible for multiple schedules, an infinite list of details, and the success of the individual being supported. Have above average skills for office technology including Excel, Word, network devices such as printers, and be a wiz at internet research.
• Two years in an unrelated field that has required many of the same skills we seek. An individual with this background would need to interview well and demonstrate their enthusiasm and interest in learning new skills.

If you are passionate about providing exceptional patient care service and have the necessary skills, we encourage you to apply for this rewarding position. Please include a cover letter that highlights your skills and career goals. Thank you for your interest - we look forward to hearing from you!

Job Type: Full-time

Expected hours: 30 – 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Continuing education credits
• Flexible schedule
• Gym membership
• Health insurance
• Opportunities for advancement
• Paid time off
• Paid training
• Parental leave
• Retirement plan

Schedule:

• Monday to Friday

Work Location: In person