What are the responsibilities and job description for the Customer Acct. Specialist position at VEKA?
VEKA Inc. is a proud member of the family owned global VEKA Group and the world’s largest extruder of vinyl for the window and door industry. We have four US locations with over 800 employees and are seeking a highly dynamic and experienced individual to join our team as a Customer Account Specialist. The ideal candidate will process orders for VEKA materials or products received from customers while providing excellent quality service to ensure our customer’s satisfaction.
Requirements:
- Excellent verbal and written communication skills
- Ability to handle multiple priorities, results driven, and self-motivated
- Ability to stay calm and professional in stressful or emergent situations
- Excellent organizational skills with a high degree of accuracy
- Proficient computer skills required, including Microsoft Office and Excel, including ability to create and manipulate Excel spreadsheet
- Knowledge of SAP preferred
- Team oriented with excellent interpersonal skills across all levels of the organization and external individuals.
- Ability to communicate effectively with Customers.
- Accountability, assertiveness, dependability, and responsiveness are essential.
- At least three years of customer service experience required
Key Responsibilities:
- Receives, reviews, and enters customer orders
- Facilitates resolution of inquiries and customer concerns related to the order delivery process.
- Responsible for building and maintaining relationships with an established base of accounts through excellent customer service.
- Handles inquiries about status, shipping, and standard pricing of VEKA products and/or services of all customers.
- Supports order tracking, price quoting and documentation required for materials shipments.
- Responds to complaints and disputes within a reasonable limit of authority and recognizes when to escalate customer service issues to the supervisor of customer service center.
- Supports customers with referrals to the appropriate VEKA team member for technical support and/or problem resolution.
- All other duties as assigned.
Focused on a family friendly business culture, VEKA provides a good work-life balance with a comprehensive benefit package. Benefits include health, dental, vision insurance, profit sharing, generous PTO plan, disability, and life insurance, and 401(k) retirement plan with company contribution. VEKA offers opportunities for career growth and supports your professional development aligned with our Mission We Care, We Act, We Grow.
