Community Manager

At Velan Studios, we foster a culture of curiosity. Our games embrace diversity and are fueled by the adventurous spirit of our team. We are the creative minds behind titles like Mario Kart Live: Home Circuit, Knockout City, Hot Wheels Rift Rally, Bounce Arcade, and Midnight Murder Club, with multiple new projects in the works! Our studio's mission is to pioneer groundbreaking gaming experiences and reimagine play in new ways. We're committed to pushing the boundaries of traditional gaming, blurring the lines between reality and fantasy, and revolutionizing the industry one game at a time.

We are looking for a capable Community Manager to strengthen the connection between players and the studio, focusing on the community's role in the open development process. In this role, you will foster a positive and welcoming environment where players feel heard, valued, and engaged. You will develop and execute community strategies, maintain open lines of communication, and manage the player feedback loop.

Responsibilities

• Develop and execute community engagement strategies across Discord, Steam, Reddit, social media, and other platforms.
• Act as the primary point of contact for the community, responding to player questions, concerns, and feedback in a timely manner.
• Develop and enforce community guidelines to maintain a positive and inclusive environment.
• Manage the player feedback loop, ensuring a consistent and smooth loop between community feedback and the development teams to improve game quality and player satisfaction.
• Build and maintain strong relationships with players, ensuring they feel connected to both our games and our studio.
• Plan and host dev diaries, developer Q&As, livestreams, and other interactive developer/community sessions.
• Organize and manage community events including contests, tournaments, in-game activities, and other engagement initiatives.
• Work closely with the rest of the marketing team to ensure consistent messaging and branding across all channels.
• Track engagement and sentiment metrics, adjusting strategies to optimize community growth and participation.
  
  
  

Requirements

• At least 2 years experience managing online player communities. Bonus points if you've shipped a game or two! Ideally a candidate has taken a project from announce through launch and beyond.
• A passion for video games and a deep understanding of gaming communities and what players are interested in, frustrated by, and find funny.
• Be comfortable and confident on-camera for both filmed and livestreamed content.
• Effectively convey ideas through written and verbal communication that is both creative and clear.
• Thrive in a fast-paced environment where things often change on short notice.
• Be comfortable with Microsoft Office, Photoshop, OBS, and other creative tools.
  
  

We're thrilled that you're considering joining our team. We want to let you know that candidates who can work onsite in our Troy, NY studio are highly preferred. We believe that working together in person can foster better collaboration and creativity, and we're excited about the opportunity to have you right here with us. Velan Studios is made up of a team of remote, hybrid, and onsite employees, with hybrid and onsite team members operating from our Troy, NY office.

The salary for this position is typically within the range specified below* per year. Please note that the actual base pay may vary based on factors such as your qualifications, skills, experience, and other relevant considerations. In addition to your salary, our comprehensive compensation package includes various perks, such as potential annual bonuses (though they are not guaranteed), health, dental, vision, life, and disability insurance, a retirement savings plan, paid holidays, and flexible time-off benefits.

• salary range: $65k - $90k annually
  
  

Velan Studios is dedicated to building a diverse, inclusive, and authentic workplace, so if you are excited about a role but your experience doesn't align perfectly, we encourage you to submit a General Application. Velan Studios is an equal opportunity employer that is committed to inclusion, diversity, and providing a workplace free from discrimination and harassment. We seek to create a work culture that matches the diversity of our players.