What are the responsibilities and job description for the Consumer Account Representative position at Velo Law Office?
Job Description
Job Description
Job Summary
We are looking for a Consumer Account Representative to join our team in Grand Rapids, Michigan! This position is primarily responsible for fielding inbound calls from consumers to confirm account information, set up payment arrangements and process payments. These individuals must possess proven ability to overcome objections, be detail oriented, and capable of communicating with others on a variety of levels. This position requires extensive telephone work and data entry skills.
Responsibilities :
- Process all incoming consumer calls by responding to basic questions, assist with account payments, and provide information regarding potential payment plans.
- Utilize resources available to determine employment and asset information for consumers utilizing procedures set forth by the company.
- Provide excellent customer service by contacting potential employers on behalf of clients to verify employment for consumers with open accounts placed with the company.
- Skip trace accounts according to established practices, using assigned skip tracing tools.
- Accurately document all calls and third-party contacts pertaining to verification of employment
- Review accounts at set intervals for potential employers and contact information.
Qualifications :
