What are the responsibilities and job description for the Product Integration Technician position at Velocity A Managed Services Company?
General Summary:
The Product Integration Technician position at Velocity works out of our world-class Enterprise Solutions Repair and Logistics Facility. This position configures, processes, and packages network, television, and phones devices; as well as documents any and all activities performed while handling these devices. A high degree of personal responsibility and commitment to quality and excellence is required for the position. The position also provides technical and operational assistance to clients, customers, and to our customer support facility.
Principal Duties and Responsibilities:
- Configure, process, and package network, television, and phone devices with a high degree of quality, efficiency, and consistency.
- Keep to a strict and high-pace schedule and meet all deadlines for shipment of devices.
- Follow specific best practices to configure and process devices properly.
- Ability to understand and develop technical information.
- Maintain a world-class level of quality for all configuration and processing efforts while constantly striving for the highest level of efficiency and speed.
- Meet daily, weekly, and monthly production goals.
- Follow and be an active participant in an accurate inventory control program.
- Provide technical assistance to customer support.
- Keep workstation and area clean and organized.
- Able to be cross-trained and flexible in regards to responsibilities and competencies.
Qualifications:
- Intermediate level of computer and electronics skills.
- Functional ability to use tools and calibration instruments.
- Ability to interpret technical documentation.
- Working knowledge of Windows, Microsoft Office, and other basic software.
- Clear and concise note taking ability.
- Ability to contribute to the team while completing individual tasks.
- Attention to detail.
- Ability to multi task.
- Possess independent work skills and ability to work under deadlines.
- Ability to remain composed in stressful situations.
- Critical thinking skills to assist in problem solving.
- Flexible in daily duties to contribute to the Company’s over-all goals.
- Ability to maintain a good working relationship with fellow co-workers.
Experience and Education:
- Associate's degree or equivalent from a two-year College or technical school or equivalent combination of education and experience is preferred
Why you’ll love working at Velocity
We are an energetic bunch — eager to succeed and have lots of company pride. We promote a collaborative work environment that prioritizes strengthening relationships with our customers and team members to achieve our goals.
As a growing technology solutions and services company, every team member at Velocity has the opportunity to make an impact as we challenge ourselves to provide the best technology and customer experiences in the business. We’re excited about what we do, why we do it, and who we do it for.
Diversity and Inclusion
Velocity is committed to diversity and inclusion and is dedicated to fostering a work environment where all team members are comfortable bringing their authentic selves to work and have equal opportunities to thrive. Our team members work collaboratively and draw inspiration from various perspectives and experiences that make each of us unique. This strengthens our connections with our team members, customers, and communities.
Our Values – Collaborative and Strong at the Core
- Customer-obsessed
- One team
- Do the right thing
- Let’s go!
Our Benefits
- Medical, Dental, Vision
- PTO & Paid Holidays
- Paid Parental Leave
- 401K – with Employer Match
- Company provided Life Insurance, Short/Long-Term Disability
- Supplemental Benefits Available
About Velocity MSC
Velocity started in 2005. Velocity's customer-obsessed approach, combined with its customized voice and data network solutions, and support services, enhances how multi-location enterprises communicate and do business. That’s why Velocity serves thousands of Fortune 500 companies across various industries. With over 500 employees, 13 redundant data centers, 450 carrier agreements, and 5,500 certified technicians throughout the U.S.— Velocity is an unstoppable force. To learn more, please visit https://velocitymsc.com/careers/.
Velocity is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, vet