What are the responsibilities and job description for the Contact Center Representative Full Time position at VELOCITY CREDIT UNION?
Job Details
Description
Contact Center Representative
We’re looking for dynamic, extraordinary people with a passion to provide outstanding service and financial solutions to our members. If you enjoy working in the service industry, offering problem-solving solutions while building relationships that create long-lasting connections, this may be the job for you!
What you bring to the team:
- Minimum 1 year of customer service experience supporting customers over the phone or in person.
- Excellent verbal, written, listening skills and proficiency in using common office applications and office equipment.
- Passion for providing outstanding customer service and a positive attitude.
- Effective time management skills including the ability to prioritize multiple responsibilities and organize work tasks.
- Ability to work in a fast-paced environment with high attention to detail.
- Ownership of the customer experience through issue resolution.
- Adaptable to a productive team environment where knowledge is shared and feedback and coaching are welcomed.
- Flexibility to work department hours including Saturdays
Your day-to-day:
As our members’ first point of contact, you’ll be the pleasant, professional, and friendly voice of Velocity, providing exceptional service, resolving financial matters, and educating our members about products and services that will enhance their financial well-being. This position is not currently remote and will need to report to the Austin, TX Velocity headquarters. Opportunities to work remotely may be available after initial training period.
Why Velocity?
At Velocity, our mission is to provide our members personalized service and unique value as their local banking alternative. We take pride in our work culture, exemplify our core values daily, and stand by the credit union philosophy of People Helping People to continue to drive our vision of making a positive impact on our members and their financial goals.
This position offers competitive pay, great benefits including medical/dental/vision, 401(k) with matching, flexible spending accounts, a fun working environment and culture, generous paid time off, company-paid life insurance and disability, referral bonuses, paid holidays, discounted gym membership, tuition reimbursement, training and ongoing coaching, opportunities for career growth, employee reward and recognition system, employee and family events, and more!
Schedule: Monday through Friday 9:15am to 6:15pm with rotating Saturdays from 8:30am to 2:30pm. Schedules are subject to change based on department needs.
Velocity provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, genetics, sexual orientation, national origin, age disability, or status as a covered veteran in accordance with applicable federal, state and local laws.