What are the responsibilities and job description for the Customer Service Agent position at Velocity Flex?
This is NOT a remote job.
Job Overview
We are seeking a proactive and customer-oriented Account Manager/Customer Support Specialist to join our team. This is not a call center role; rather, it involves direct engagement with clients as you help them navigate their timeshare exit process, which may take up to two years. The ideal candidate will have a strong background in customer service and experience using Microsoft Outlook and Word.
Key Responsibilities:
- Act as the primary point of contact for clients throughout their timeshare exit process
- Conduct phone conversations to provide updates, answer questions, and offer support
- Write professional emails and correspondence to clients, attaching relevant documents as needed
- Maintain organized records of client interactions and progress
- Foster strong relationships with clients to ensure satisfaction and trust
Qualifications:
- Previous experience in an Account Manager or similar customer-facing role
- Proficient in Microsoft Outlook and Word
- Excellent communication skills, both verbal and written
- Strong customer service orientation with a positive attitude
- Ability to manage multiple tasks and prioritize effectively
What We Offer:
- A collaborative and supportive work environment
- Opportunities for professional growth within the company
Job Types: Full-time, Contract
Pay: $18.00 per hour
Shift:
- Day shift
Experience:
- Microsoft Office: 1 year (Required)
Ability to Commute:
- Houston, TX 77040 (Required)
Work Location: In person
Salary : $18
