IT Consultant Technical Account Manager

Are you:
- looking for a team-centered, patient-focused and all around inclusive, healthy and FUN working culture and team dynamic?

Do you:
- have a passion for supporting others in facilitating continuous improvement by leveraging your technical skills and abilities

About us

Our Velocity IT Solutions is a people-focused consulting company that provides the highest of quality technical services to organizations in the greater central Ohio area.

Our Consultants and Account Managers provide excellent customer service with a high sense of professionalism all while helping clients solve technology problems and meet business objectives.

Qualifications

 Excellent communicator, a real people-person, ideally a superstar personality

 Excellent time management and organization, including calendar management, client progress report documentation and expense reporting

 Self-motivated with ability to work under little to no supervision

 Experience articulating the value of Business Technology

 Experience prioritizing Business Goals and Objectives

 Knowledge of Microsoft products and technologies including Entra ID, Azure Active

Directory, and Azure AD

 A strong understanding of network architecture and how organizations run their

networks

 A strong understanding of domain architecture including Windows

 Experience with Meraki environments, including setup, managing, and maintaining

 Able to travel up to 15% of the time (rough total of 6-8 weeks per year)
- Reliable transportation is a must

Responsibilities

 Continuously build and maintain excellent relationships with and all company stakeholders

 Prioritize professionalism in all aspects of company stakeholder interactions, to include diplomacy of communication, presentation in attire, ect.

 Consistently provide excellent communication and service when interfacing with clients via multiple modalities based upon client preference, via in-person, phone, and email

 Collaborate with, lead, and drive project progress and company objective outcomes across multiple teams both internal and external

 Assess business requirements, short-term and long-term

 Design and present solution strategies

 Collaborate and advise decision-makers

 Lead projects to completion

 Proactively engage problems and work towards resolution

 Manage and participate in projects large and small

 Schedule and conduct remote and onsite appointments

 Install and configure software and provide end-user support

 Proficiency with Microsoft 365, firewalls, routers, servers, etc

 Proactively and collaboratively perform other duties as assigned

Pay, Location & Schedule

 Pay range is offered at 60k-80k, salaried

- Negotiable based on skillset, experience & customer service skill level

 Hours are Monday-Friday 8:00am - 5:00pm with an hour unpaid lunch

- there is the occassional evening/weekend when business need demands

 Location is split between our Westerville office and local client locations

- Occasional opportunity for remote work, as business need allows

- There is rare occasions for out of state travel and is based on the client location(s)

Benefits

 Paid Time Off

- 1st year = 11 days

- 2 years = additional day for each year, maxing out at 6 weeks

 Excellent benefits including medical, dental and vision

- employer contribution of 50%

 401k matching up to 3%

- additional .5 match for the 4th%

- additional .5 match for the 5th%

 Mileage reimbursement for work-related daily travel to client locations for mileage above and beyond daily office commute

Additional Qualifications

 Five to seven years professional IT consulting experience or technical account management experience or the equivalent with transferrable skills

 Consent to a background check

 Two professional referrals upon request

To Expedite Your Application

To expedite your application:
- Please call Kendra at 206-920-3558. I will NOT answer numbers I don't know, please leave a voicemail!
- AND Please email me your resume at kendra.yahns@velocityits.com

Job Type: Full-time

Pay: $60,000.00 - $80,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: In person

Salary : $60,000 - $80,000