IT Specialist Technician - Client Relations focused

Are you:
- looking for a team-centered, patient-focused and all around inclusive, healthy and FUN working culture and team dynamic?

Do you:
- have a passion for supporting others in facilitating continuous improvement by leveraging your technical skills and abilities

About us

Our Velocity IT Solutions is a people-focused consulting company that provides the highest of quality technical services to organizations in the greater central Ohio area.

Our Consultants and Account Managers provide excellent customer service with a high sense of professionalism all while helping clients solve technology problems and meet business objectives.

If you resonate with our mission, vision and values please keep reading! We post this to really and truly advertise who we are and what kind of candidate we are looking to join our team. We're not looking to fill a job, we're looking for someone that wants to truly be an integral part of a TEAM.

Mission

At Velocity IT, our experienced technical professionals put our client's needs first. Velocity IT provides REAL, down-to-earth, meaningful IT support and management services through the highest of customer service quality modalities.

Vision

Velocity IT strives to maintain it's position as the #1 IT destination for all small and medium sized companies in any business and any industry.

Values

Make Meaningfull Connections

Create Positive Experiences

Be a Critical Thinking Leader in the industry

Continuous Learning - Kaizen

Lead by Example

*** We are looking for ***

Someone that doesn't want to just fill an open role, but wants to be a part of a very small, multifaceted and dynamic team in a long-term sustainable role in which each and every member of the team is an integral factor in our success as a whole!

We are looking for a dependable team member with high work ethic and integrity that wants to be a part of a holistic team that provides high quality value and drives outcomes for our clients AND has a passion for doing so!

*** If this sounds like you, please read on ***

Qualifications

 Excellent communicator, a real people-person, a superstar personality

 Excellent time management and organization, including calendar management, client progress report documentation and expense reporting

 Self-motivated with ability to work under little to no supervision

 Experience articulating the value of Business Technology

 Experience prioritizing Business Goals and Objectives

 Knowledge of Microsoft products and technologies including Entra ID, Azure Active

Directory, and Azure AD is a must-have

 A strong understanding of network architecture and how organizations run their

networks

 A strong understanding of domain architecture including Windows

 Experience with Meraki environments, including setup, managing, and maintaining

 Able to travel up to 15% of the time (rough total of 6-8 weeks per year)
- Reliable transportation is a must

Responsibilities

 Continuously build and maintain excellent relationships with and all company stakeholders

 Prioritize professionalism in all aspects of company stakeholder interactions, to include diplomacy of communication, presentation in attire, ect.

 Consistently provide excellent communication and service when interfacing with clients via multiple modalities based upon client preference, via in-person, phone, and email

 Collaborate with, lead, and drive project progress and company objective outcomes across multiple teams both internal and external

 Assess business requirements, short-term and long-term

 Design and present solution strategies

 Collaborate and advise decision-makers

 Lead projects to completion

 Proactively engage problems and work towards resolution

 Manage and participate in projects large and small

 Schedule and conduct remote and onsite appointments

 Install and configure software and provide end-user support

 Proficiency with Microsoft 365, firewalls, routers, servers, etc

 Proactively and collaboratively perform other duties as assigned

Pay, Location & Schedule

 Pay range is offered at 65k-75k, salaried

- Negotiable based on skillset, experience & customer service skill level

 Hours are Monday-Friday 8:00am - 5:00pm with an hour unpaid lunch

- there is the occassional evening/weekend when business need demands

 Location is split between our Westerville office and local client locations, with the majority of time spent at our client locations

- Potential for out-of- town / overnight travel, rough total 6-8 weeks per year

- Occasional opportunity for remote work, as business need allows
- Disclaimer: We are not offering any fully remote positions at this time

Benefits

 Paid Time Off

- 1st year = 11 days

- 2 years = additional day for each year, maxing out at 6 weeks

 Excellent benefits including medical, dental and vision

- employer contribution of 50%

 401k matching up to 3%

- additional .5 match for the 4th%

- additional .5 match for the 5th%

 Mileage reimbursement for work-related daily travel to client locations for mileage above and beyond daily office commute

Additional Qualifications

 Five to seven years professional IT consulting experience or technical account management experience, or the equivalent with transferrable skills

 Consent to a background check

 Two professional referrals upon request

To Expedite Your Application

To expedite your application:

- Please re-read the "who we are looking for" section and ensure these characteristics and values align with what it is that you are looking for in a company and team
- Please call Kendra at 206-920-3558. I will NOT answer numbers I don't know, please leave a voicemail in order to receive a return call.
- AND Please email me your resume at kendra.yahns@velocityits.com

Thank you and happy job hunting!

Job Type: Full-time

Pay: $65,000.00 - $75,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: In person

Salary : $65,000 - $75,000