What are the responsibilities and job description for the Senior Customer success manager position at Velocity Tech?
Are you passionate about AI, search technology, and building strong client relationships? Do you have a knack for bridging technical discussions with customer needs? If so i've partnered with an exciting AI company on the lookout for a CSM!
We are seeking a Senior Customer Success Manager (CSM) to join a leading company at the forefront of AI and search technology. You’ll work closely with some of the world’s largest enterprises, ensuring they maximize value from cutting-edge solutions.
What You’ll Do:
- Own and nurture customer relationships, ensuring long-term retention and growth.
- Understand and articulate AI and search technology concepts (prior experience a bonus, but not required).
- Bridge the gap between technical teams and business stakeholders, facilitating smooth communication.
- Drive expansion and upselling by identifying opportunities for customers to enhance their solutions.
- Collaborate cross-functionally with Solution Engineering, Sales, and Product teams.
- Lead strategic conversations with enterprise clients, helping them solve business challenges with innovative solutions.
What We’re Looking For:
- Proven experience in a Senior CSM or similar customer-facing role.
- Technical acumen – ability to engage in technical discussions (AI, LLMs, or search technology experience is a plus).
- Exceptional relationship-building skills with a track record of customer retention and growth.
- Strong communication and problem-solving abilities to navigate complex enterprise environments.
- Experience in a hybrid working environment (NYC-based).
- Large enterprise account experience.
If this is something you'd be interested please apply - or reach out to me directly Lauren@velocity-tech.co 😊
