What are the responsibilities and job description for the Customer Complaint Resolution Specialist position at Velosi Asset Integrity Limited?
Customer Complaint Resolution Specialist
Velosi is always looking for talented people to become its team members. We realize that productive people are always a good addition to our organization. If you have the financial acumen and the passion to work with some of the biggest companies in the world, join us!
Be one of the first applicants, read the complete overview of the role below, then send your application for consideration.
Job Type : Contractual
Job Responsibilities
- Evaluate and analyze customer complaints via app forms and call center interactions.
- Closely coordinate with PSO Ta’aluq Service (call center) in Head Office.
- Take immediate and most optimal action to resolve customer’s issue; if required, visit customer premises during the delivery round to ensure customer satisfaction.
- Record and organize complaint details promptly for effective resolution.
- Communicate with customers for additional information and progress updates.
- Collaborate with departments to investigate and address root causes of complaints.
- Maintain a comprehensive database for tracking resolutions and identifying trends.
Conditions
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