What are the responsibilities and job description for the Senior Director, Client Success position at VELOX Media?
VELOX is a digital marketing agency that combines business intelligence with services and technology. We take pride in working with our clients to swiftly build more productive and revenue-driving businesses.
We help established businesses scale their online revenue with industry-leading strategies that work. Clients that had little or no online presence are now nationally and globally recognized. Through accountability, transparency, and respect, our team of SEO, marketing, technology, and content specialists drive stunning ROI and sustained search engine dominance.
The Senior Director, Client Success at VELOX will oversee Client Success, Paid Media, Engineering, and Technical SEO teams, ensuring seamless integration and collaboration across departments. Responsibilities include setting cross-functional strategies for revenue growth, improving retention, optimizing processes, and leading team members to achieve performance metrics. This leader will drive initiatives that address client needs, improve service quality, and support VELOX's reputation for delivering outstanding ROI and service excellence.
To get an interview for this position, you must be :
- Exceptional Leadership. Lead & motivate a dynamic team of account coordinators, client success managers, technical SEO team, and our off-shore syndication team to deliver ingenious and unforgettable campaigns for our clients on time, exceeding high-touch management and revenue goals. Outstanding presentation, written, and verbal communication skills to represent the agency as a Creative & Effective Leader to clients.
- Strategic Thinking. Participate and lead existing business pitches and strategy presentations and work with account teams to help identify organic growth and new business opportunities. A problem solver and innovator who seeks ideas and the unexpected through analytics, technology trends, audience insights, and marketing strategies.
- Technology Expertise. A thorough understanding of the value & contribution technology makes, regardless of medium, and an ability to generate innovative ideas that create buzz and get results. Makes bold, decisive decisions and recommendations, demonstrating strong judgment and paying close attention to detail. An impressive portfolio of marketing & innovation experience that demonstrates ultimate mastery of technology & its integration into digital marketing solutions.
- Process Optimization. Removes impediments so the team can focus on creating great work and discovering scalable solutions. Experience balancing the constraints of rolling timelines and transitioning seamlessly across client campaigns of varying scales, audiences, and channels.
- Collaboration. Adapt a "one team" mentality and partner with leadership to establish a clear strategic vision and purpose for the team and support the integration of all disciplines. Lead internal sessions with the Client Success, Technical SEO, Sales, Syndication, and Content, providing clear and objective direction for the work and how to maintain positive retention.
- Financial Management. Monitor project financials to identify potential overruns, taking corrective action when needed. Oversee agency sales pipeline to identify potential changes in resource needs.
This is a full-time in-house position at our office in Boise, Idaho.
Responsibilities
Requirements
What's our culture like?
We're kind of like one big (or small depending on where you're from) family. We like to work hard and have fun. We're serious about getting it right and have a lot of laughs along the way. Accountability is huge for us because the buck stops here. We don't make excuses. We're persistent and persuasive, thrive on strategy and "always striving for greatness" is the name of our game.
Benefits
Skills