FAO- PPG Collections Representative 1

At VWi, we're not just a business-services provider; we're the catalyst for global transformation! Our clients rely on us to revolutionize their operations, making them leaner, more dynamic, and incredibly efficient.

And you could be part of this electrifying journey! We're currently looking for a Motivated Collection Specialist to hit the ground running and who's ready to dive into the heart of our operations and make a real impact.

Why join us? Well, apart from being at the forefront of innovation, we offer a benefits package that's out of this world! Picture this: Health Insurance options that include Co-pay & HDHP plans, a Health Savings Account (HSA), Flexible Spending Account (FSA), Short Term Disability (STD) and Dental and Vision coverage. But wait, there's more! We've got your back with Long Term Disability, Basic Life & AD&D insurance (all employer-paid!), and even telemedicine for both you and your furry friends!

But that's not all—how about a VOYA 401k plan and a kick-ass Employee Referral Program? Oh, and did we mention our commitment to work/life balance? You'll enjoy generous paid time off, including holidays and PTO that increases with your tenure. It's all about keeping you happy and energized!

Key Responsibilities

• Reviewing open accounts for collection efforts
• Conduct and manage collection calls to collect Accounts Receivables
  • Inbound /outbound/notation goals to be met monthly 

• Negotiate customer disputes to resolution and documents root cause
• Develop relationships with internal/external customers
• Maintain and manage accurate collection files
• Identify issues attributing to account delinquency and discuss them with the Credit Manager
• Review and supervise assigned accounts and all applicable collection reports
• Provide timely follow-up on payment arrangements
• Participate in process improvement projects, and support other management directives as prescribe.

Qualifications

• Excel – above average
• Credit adjudication – Ability to analyze credit applications and reports and make sound credit decisions
• Exceptional attention to detail
• Strong ability to communicate effectively with both internal and external customers - Negotiator
• Meet deadlines – daily order releases
• Sound financial acumen 

• Education and Experience:

  • High School diploma or GED required.
  • Experience dealing with large complex accounts AR worth in excess of $10,000,000
  • SAP experience, previous customer service experience, reconciliation experience, experience in collections, preferred.
  • Bilingual in English and Spanish is a plus.

• Physical Requirements:

  • Ability to sit for extended periods while working at a computer.
  • Capability to move, lift, carry, push, pull, or place objects weighing up to 10 pounds without assistance.
  • Travel is not required for this position.

• Additional Information:

  • Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job.