Senior Program Manager

The Senior Program Manager is primarily responsible for managing the activity and performance of the Venn program(s) with key client(s) identified by management. This role will serve as the point of contact and liaison to the client, suppliers and the Vendor Management Systems (VMS) partner(s).

Responsibilities include managing the provider placement process between the Suppliers and the Client; communicating, supporting and directing the activity of Suppliers; maintaining and causing updates with VMS; providing reporting and analytics as defined by the Venn procedures and/or client statement of work; conducting business reviews with Client.

Additional responsibilities include servicing and further developing existing businesses, seeking opportunities for continuous process improvement, as well as providing strategic sales support and intelligence gathering for Clients and the Venn.

ESSENTIAL FUNCTIONS AND BASIC DUTIES:

Program Management - 80%

• Serves as liaison between client and key Suppliers.
• Works with Client to understand and document needs and upcoming demand.
• Communicates full details of Client, processes, and staffing needs with Suppliers.
• Manages the entire VMS process from requisition to credentialing to accounting to ongoing performance for each need.
• Ensures facilitation of all workflow steps occur within the VMS and are progressing timely.
• Helps train and support all users of the VMS and Venn program.
• Reviews provider presents to ensure all requirements have been fulfilled and complete.
• Constant communication with the Suppliers and external clients.
• Manages and communicates any and all changes in requirements, requisitions, schedules, rules of engagement.
• Ensure compliance with all contracts and key performance indicators.
• Works with VMS partner to ensure effectiveness, support, and evolution of capabilities.
• Creates a monthly overview of account activity.
• Ensures timely timekeeping approvals and process; ensure invoice accuracy, timely approvals and accounting terms; report any concerns and issues and help to resolve.
• Provides reporting and conduct client reviews regarding at minimum program utilization, process effectiveness, forecasting, issues and opportunities.
• Meets regularly with client and suppliers to provide status updates and feedback on providers.
• Participates in meetings with the executive team and provide updates on the client programs.
• Works with leadership to develop and implement program roadmaps and business plans for clients.
• Assists with RFP requests for new Venn business.
• Serves as an escalation contact on the team for internal and external issues

Service Delivery, Process Improvement, and Strategic Support -

• Provides good customer service, handles escalated concerns and when necessary directs each to the appropriate parties.
• Conducts review sessions with Suppliers regarding performance, utilization, upcoming needs, and continuous process improvement.
• Conducts client activities and calls (minding client protocols) to ensue adoption within program.
• Maintains existing client accounts, by managing their needs and providing top-tier customer service.
• Communicates regularly with current clients to discover new needs and grow current accounts.
• Assists in the ongoing evolution of the Venn organization.
• Provides internal strategic sales support and intelligence gathering for sales targets including RFP support.

QUALIFICATIONS – EDUCATION, WORK EXPERIENCE, CERTIFICATIONS

• Bachelor’s degree preferred
• 5 years of account management experience with 2 years with MSP or large client.
• Previous locum tenens experience preferred.
• Healthcare sales experience preferred but not required

KNOWLEDGE, SKILLS, AND ABILITIES

• Ability to create and implement client execution strategies.
• Relationship and business development skills.
• Ability to interact at all levels of the business.
• Excellent communication, negotiation, and presentation skills.
• Ability to prepare correspondence, proposals, contracts, price quotes, and bids.
• Expert in managing and coordinating projects.
• Attention to detail and strong organizational and multitasking skills.
• Excellent interpersonal and public relations skills.
• Knowledge of company products.
• Industry knowledge preferred but not required.
• Strong understanding of healthcare recruiting processes and strategies.
• Strong user experience with Excel, Word, PowerPoint, and VMS platforms.

PHYSICAL, MENTAL, WORKING CONDITION, AND TRAVEL REQUIREMENTS

• Typical office environment - sedentary with typing, writing, reading requirements
• May be able to sit or stand
• Speaking, reading, writing, ability to use a telephone and computer
• Ability to exert up to 10 lbs. of force occasionally
• Ability to interpret various instructions
• Ability to deal with a variety of variables under only limited standardization

This position description is not intended to be all inclusive or comprehensive; additional functions and requirements may be assigned by supervisors as deemed appropriate. In accordance with the Americans with Disabilities Act, it is possible requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization. Position descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.