What are the responsibilities and job description for the Client Solutions Specialist - AZ - On Site position at Vensure Employer Services?
We are a proud work-from-office company. If you're ready to work on-site in a dynamic, global company, we'd love to hear from you.
About Us Vensure Employer Solutions is the largest privately held organization in the HR technology and service sector, providing a comprehensive portfolio of solutions, including HR / HCM technology, managed services, and global business process outsourcing (BPO). The company and its service providers collectively serve over 95,000 businesses and process over $135B in annual payroll. As a "One Employer Solution" headquartered in Chandler, Arizona, Vensure helps thousands of businesses streamline and grow their operations with custom strategies that benefit both employers and employees. Find out more by visiting www.vensure.com .
Position Summary
The Client Solutions Specialist will assist clients, providing them with innovative solutions and unparalleled services. This will be accomplished through implementing and supporting their custom platform or product services.
Essential Duties and Responsibilities
- Implement product systems for clientele according to their respective business needs.
- Assess client configuration requests and offer solutions to meet the client's overall objective.
- Promptly address and reply to client emails and phone calls via phone / email queue.
- Ensure all project-related documents and trackers are routinely up to date.
- Provide guidance and best practices for clients on how to use and optimize the software.
- Conduct system training, testing and troubleshooting to assist clients.
- Train and collaborate with peers on software.
- Build, maintain and promote relationships with team members, peers across disciplines, and all other company team members ensuring effective coordination of communications and services affecting clients.
- Attend webinars and training to stay up to date on best practices and provide key points to the team.
- Complete projects and other duties as assigned by supervisor.
- Other duties as assigned.
Knowledge, Skills, and Abilities
Education & Experience
Salary : $135
