General Manager - GA - On Site

Position Summary

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The ideal candidate should have strong management, sales, computer, written, and verbal communication skills. This position requires a blend of organizational skills with an adept proficiency in people skills. Interviewing, hiring, managing personnel, scheduling, budgeting, sales, training, and intuitive thinking all illustrate the needed organizational skills. The General Manager should have the ability to identify and solve problems, set expectations and goals, and delegate tasks.

Candidate must be sales driven, while providing a consistent "white glove experience” to all clients, be outgoing, cheerful, engaging, energetic, resourceful, imaginative, goal-oriented and believe in, promote the established culture and mission.

Essential Duties and Responsibilities

• Ability to work a minimum of 40 hours per week on a flexible schedule, including nights, weekends, and holidays.
• Occasional overtime may be required.
• Reporting to owner, the General Manager will oversee all shop operations.
• Position is responsible for achieving growth and sales goals by implementing marketing and sales strategies.
• Monitoring and maintaining operating costs.
• Support, assist and at times drive the sales productivity requirements as established by franchise / owner.
• Promote and sell memberships, services, and products, including recommending upgrades, additional services, and / or retail products which will enhance and improve the client's image and contribute to the client's satisfaction.
• Plan and execute special events at sports and country clubs, street festivals, business functions, groomsmen parties, trade shows, etc.
• Develop under the guidance of the owner the rollout of new campaigns, programs, bonus plans, team activities, etc.
• Promote growth through social media channels to drive sales productivity through new and upgraded memberships.
• Develop and maintain local business relationships including participating in community events, job fairs, etc.
• Understand the needs of clients; handling and resolving customer service issues to earn trust and maintain loyalty.
• Give tours to new guests driving the customer experience.
• Communicate to the client a clear understanding of the pricing and understanding of memberships and services.
• Create efficient weekly shop work schedules by monitoring and actively managing the performance and utilization of staff.
• Correctly charge for services rendered and products purchased while also auditing shop to ensure employees are doing the same.
• Effectively control shop operating costs such as supply, retail inventory, and maintenance costs.
• Manage all shop inventory levels (retail products, beverages, and shop supplies).
• Safeguard shop assets.
• Recruit, interview, hire, and retain staff.
• Motivate the team creating a positive, fun work environment and promoting the established culture and mission driving the customer experience.
• Train and provide guidance to employees on the use of all business operating systems.
• Set clear goals and objectives for the team, measure performance and provide guidance through day-to-day communications and timely staff meetings.
• Document important conversations, incidents, and goals.
• Approve time off and schedule employees.
• Discipline and terminate staff when appropriate with guidance from owner.
• Enforce and promote all franchise policies and procedures including participating in scheduled video conference calls.
• Ensure opening and closing procedures are adhered to and bank deposits are made regularly.
• Ensure the cleanliness of the shop complying, at a minimum, with all applicable state and local sanitation rules.
• Perform a variety of tasks related to shop operations, including but not limited to : answering telephones, stocking shelves, and maintaining all systems and technology in good working order.
• Ensure information in POS system is correct and up to date, including staff and new hire information.
• Ensure all staff licenses are current, valid, and posted.
• Ensure all items required by state and federal law are posted.
• Maintain and uphold safety standards by identifying and correcting conditions that affect shop safety.
• Submit all franchise required paperwork on a timely basis.
• Ensure shop is open for all posted hours covering any employee's shifts, if necessary and as applicable.

Knowledge, Skills, and Abilities

Education & Experience

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