What are the responsibilities and job description for the Senior Project Manager - MA position at Vensure Employer Services?
Possition SummaryWe are looking for an outgoing Senior Project Manager to foster strong relationships with our clients and work with Assistant PMs to successfully manage a team of Test and Balance Technicians.The Senior Project Manager's responsibilities include seeking out new business opportunities, providing clients with knowledgeable advice, promptly resolving issues, and ensuring client satisfaction, ensuring project profitability.To be successful as a Project Manager, you should be able to build positive, long-term relationships and support clients in the decision-making process by identifying solutions that most closely meet their needs. Additionally, build a strong rapport with your Assistant Project Management team and the Field Technicians. Essential Duties and ResponsibilitiesMaintaining a deep knowledge of company products and services. Building and maintaining solid relationships with prospective and existing clients. Identifying clients' needs and requirements and proposing suitable solutions. Providing clients with comprehensive product / service consultations and guiding their decision-making process. Upselling and cross-selling products / services to clients. Resolving complaints and issues efficiently and in a timely manner. Meeting sales / revenue targets. Ensuring client satisfaction. Managing the Assistant Project Managers. Scheduling and managing Technicians to ensure project profitability. Handle Technician issues, reviews, disciplinary issues, and overall team management. Overall responsible for assigned Region, Managing Assistant Project Managers and Field Technicians. Develop Customer Relationships. Handle Customer Issues. Sales. Review follow-up list for Key Customers and Projects out for bid. Handles PO / Pricing Questions. Reviews and Sends out Final Bids. Review Contracts / POs when awarded. Sends out job awarded acknowledgment email. Review Jobs Efficiencies Metrics. Reviewing and improving the Profit / Loss Statements for the Region. Review / Approve Final Timesheets. Review Expense Reports. Handles disciplinary / HR issues / Personal Issues with the Technicians. Handles Employee Reviews / Raises and Terminations. Knowledge, Skills, and AbilitiesAbility to build and maintain strong client and business relationships. Proficiency in Microsoft Office and CRM software. Excellent communication and interpersonal skills. Good conflict-resolution and problem-solving skills. Leadership and team management skills. Developing and implementing strategies to grow the customer base. Must be able to perform customer and job site visits. Education & ExperienceDegree in construction management, engineering, management, or a similar field. Five years minimum experience as a Project Manager in customer service or a similar role, preferably HVAC industry experience.
