What are the responsibilities and job description for the Benefits Account Manager-FL, AZ, GA (On-Site) position at Vensure Employer Solutions?
About Us
Founded in 2004, Vensure Employer Services provides PEO solutions and human resource outsourcing to small and mid-market businesses across the country. Through its subsidiaries, including VensureHR, the company processes more than $19 Billion in payroll and supporting more than 874,770 worksite employees. With services including payroll, medical and voluntary benefits, workers' compensation, risk management and HR administration, Vensure companies support a broad spectrum of industries, allowing small business owners to cost-effectively manage HR functions and turn their attention to growth and profitability initiatives.
Position Summary
The Account Manager is responsible for the oversight and ongoing management of their assigned clients. The Account Manager works with sales and the support team to implement new or renewing accounts ensuring that a high service level is met. The Account Manager will also work with high level, key employees to maintain the ongoing client relationships. Being extremely knowledgeable about group benefits, having great problem resolution and negotiation skills is key. The Account Manager must also be personable and maintain a high-level of professionalism and be able to travel for client meetings.
Essential Duties and Responsibilities .
- Coordinate and conduct the implementation for new and renewing clients.
- Market, analyze, and negotiate benefits and rates for all coverages.
- Conduct Open Enrollment meetings (in person or via Zoom)
- Prepare all employee materials
- Construct Benefit Administration portals for select clients
- Complete and provide oversight of all post OE tasks
- Obtain applications or monitor benefit administration portals
- Ensure everything is submitted in a timely manner (at minimum 15 days prior to the effective date)
- Perform first bill audits and host a meeting with client to discuss how the OE went.
- Ensure a high level of customer retention and satisfaction by building relationships with key contacts
- Ensure high levels of service are delivered to ALL clients :
- High-level of professionalism and customer service to employees
- Provide 24-hour response times to requests, if resolution is not able to be obtained within 24 hours make sure to keep lines of communication open with client by providing status updates
- Education is key for all employees and key contacts
- Make sure all clients are compliant with their benefits, contributions, etc.
- Select filings of compliance documents
- COBRA
- Understand ALL carrier systems so you can perform eligibility tasks (adds, terms, changes)
Knowledge, Skills, and Abilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education & Experience
