Client Space Product Analyst

Job Summary

• Are you looking for an opportunity to join a high performing product and design team? Do you have a passion for data and all the possible ways to unlock value for customers? Would you be excited to help shape and adapt a modern service platform?
• Are you interested in a company that is helping transform the HR software industry?
• Are you a continuous learner who is always looking to level up your skills and knowledge?
• Do you want to drive the definition and design of products that make a real difference in the small and medium business community?

At Prism HR we’re committed to expanding our platform to meet the needs of our growing customer base, including supporting staffing and small and mid-market companies. This is a great opportunity for an experienced candidate with drive and enthusiasm to contribute to a core strategic initiative in the Prism HR product portfolio.

Responsibilities

You must have great communication skills and be able to collaborate across all areas of the company. You have the ability to help identify customer / market problems and participate in a comprehensive discovery process to drive product design and the definition of future deliverables. You will work closely with the Client Space Product Manager and a dedicated engineering team to ensure they understand the “what” and “why” before the “how” is considered. You will partner with the product manager, product marketing and business managers to help identify … key customer needs, market opportunities, ways to increase adoption, and new revenue opportunities. You will be a conduit to translating business and customer requirements into tangible, workable solutions.

• Partner with the PM to contribute to building and maintaining the centrally located 12- month Roadmap and details
• Partner with the PM to discover, define, and translate customer needs into a prioritized product backlog
• Establish and cultivate great customer / user relationships to help create continuous feedback loops
• Assist with Communication of product strategy, plans, and schedules to company stakeholders
• Act as a liaison and bridge between product teams, support, and professional services to help triage and identify product issues and opportunities for enhancement.
• Work closely with the product manager and stakeholders to ensure go to market needs are met and properly prioritized.

Qualifications

• Excellent communication and organization skills; ability to connect across various domains, skills, and disciplines (from customers to engineering to executive team).
• Experience supporting or implementing CRM systems.
• Great balance of software business and technical savvy/aptitude with the ability to quickly understand customer problems and their relative priorities.
• Experience working in an Agile environment and expert understanding of its most common practices.
• Ability to identify and mitigate development and implementation risks
• Exceptional customer-centric skills that include a high level of user empathy and responsiveness
• Demonstrate a high level of grit and initiative to get stuff done
• Passion for the product, the product craft and curiosity for continuous learning and improvement.

Prism HR is a fast-paced SaaS company which provides customers with a cloud-based payroll process software application. Prism HR also provides professional services including system implementation consulting, custom configurations, and training. Lastly, via the Company’s Marketplace platform customers and end users access other human resources and employee benefits applications from Prism HR’s Marketplace Partners.