Regional AVP of Client Relations - AZ - On Site

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About Us

Vensure Employer Solutions is the largest privately held organization in the HR technology and service sector, providing a comprehensive portfolio of solutions, including HR/HCM technology, managed services, and global business process outsourcing (BPO). The company and its service providers collectively serve over 95,000 businesses and process over $135B in annual payroll. As a "One Employer Solution” headquartered in Chandler, Arizona, Vensure helps thousands of businesses streamline and grow their operations with custom strategies that benefit both employers and employees. Find out more by visiting www.vensure.com .

Position Summary

The Regional Associate Vice President of Client HR - Regional is responsible for the development and management of the regional Client HR service team and lead HR practices and objectives that drive client satisfaction and retention. Manage escalated issues to ensure responsive and thorough issue resolution as well as optimal collaboration between internal departments.

Essential Duties and Responsibilities

• Create a client-focused culture by leading the implementation of new processes and solutions.
• Attract, develop, and retain talent by ensuring the right skills and motivations are aligned with business and client needs.
• Ensure team members appropriately balance standardization and consistency of processes with the need for flexibility and integration of products/services for clients.
• Ensure teams meet expectations, goals and KPI's and provide necessary metrics and reports by ensuring effective communication and ongoing feedback. Facilitate regular meetings, setting goals for performance and project deadlines in a way that complies with the company's plans and vision.
• Monitor employee productivity and hold team accountable to client commitments and adherence to legal and company policies and procedures.
• Collaborate with internal departments to ensure seamless delivery of services to clients.
• Gather and distribute voice of customer feedback to appropriate internal departments.
• Build cross-functional partnerships to address issues and manage escalations.
• Leverage internal relationships to identify opportunities, trends and process improvements.
• Interact with other departments to help achieve business goals and drive high client satisfaction.
• Ensure collaboration and synergy among all team members so that people and processes are enabled to drive flawless execution of objectives.
• Participate in prospect meetings with sales and service team members to provide insight on potential benefit to prospective clients.
• Responsible for the development of processes, standard operation procedures and metrics that support the HR Business Model.
• Drive client retention by ensuring team members maintain effective relationships with client owners, KDM, client appointed contacts and/or on-site supervisors and provide sound guidance and value-added solutions that contribute to clients' success and growth of their business and results in high customer satisfaction and retention.
• Coordinate development and delivery of service strategy plans for clients and monitor programs as needed.
• Respond to escalated complex client issues and follow through to resolution, ensuring appropriate communication with all involved parties.
• Must adjust effectively while working with different clients who have different structures, processes, requirements or cultures.
• Conduct investigations for clients in assigned region while supporting the HRBP who will do the intake and share the results of the investigation with the client.
• Sets high standards of performance for self and others and assume responsibility and accountability for successfully completing assignments or tasks.
• Establish a course of action for self and others to ensure that work is completed efficiently, leading projects as needed.
• Build, maintain and promote relationships with team members, peers across disciplines, sales staff and all other company team members ensuring effective coordination of communications and services affecting clients.
• Responsible for all aspects of the client's health, maintenance and retention, monitor weekly payroll trends, consult on products & services, and navigate compliance matters.
• Travel (local and long distance) required.
• Build, maintain and promote relationships with team members, peers across disciplines, and all other company team members ensuring effective coordination of communications and services affecting clients.
• Attend webinars and training to stay up to date on best practices related to the company and department.
• Occasionally it is required to travel from one worksite to another.
• Complete projects and other duties as assigned by supervisor.

Knowledge, Skills, and Abilities

• Effectively leads and motivates team members by lending appropriate support to achieve success.
• Ability to make recommendations to effectively resolve escalations by using judgement that is consistent with the standards, practices, policies, procedures, regulations and/or local, state, federal law.
• Outstanding business acumen with the ability to understand and operate from the perspective of a business owner.
• Outstanding client relationship and consulting skills.
• Proven ability to build strong teams.
• Business acumen, critical thinking, complex problem-solving skills and independent judgment.
• Proven skills in change management, communication, and persuasion.
• Constantly analyzes situations and problems and can decide and direct appropriately in accordance with the urgency, significance of the legal risk, and/or priority of the position level making the request.
• Must be able to maintain organization, prioritize, and adjust priorities to balance workloads appropriately with the urgency of tasks to meet changing business objectives.
• Constantly assesses the neatness, accuracy, thoroughness of the work assigned.
• Must possess the mental capacity to maintain resilient and persist in the face of obstacles to pursue the best path to help manage the company's risk.
• Must possess the mental stability to remain calm under pressure and ensure communications remain professional in escalated or emotionally turbulent situations.

Education & Experience

• Bachelor's degree or equivalent combination of experience, skills, education (including other relevant non-traditional degree programs, certifications, or job training programs) preferred.
• At least ten years' experience in a related field and at least six years' experience leading and empowering teams.
• Proficiency with Microsoft Office software (Outlook, Microsoft Teams, Excel, Word, PowerPoint) and demonstrated ability to learn other applications as needed.
• Experience with various HRIS and payroll platforms preferred.
• PRISM and PEO experience preferred.
• PHR, SPHR, SHRM-CP, SHRM-SCP or related certification preferred.

Salary : $135