What are the responsibilities and job description for the Host/Hostess position at VENTANA CANYON ALLIANCE LLC?
Job Details
Description
SUMMARY
The Lodge at Ventana Canyon Golf & Racquet Club is seeking an experienced Host/Hostess to greet arriving and departing guests; to seat guests in a friendly manner and assist in maintaining the overall guest flow of the restaurant.
Duties/Responsibilities:
- Provide guests with menus.
- Greet guests and seat them at tables or in waiting areas.
- Assign members and guests to tables suitable for their needs.
- Inspect dining and serving areas to ensure cleanliness and proper setup.
- Speak with members and guests to ensure satisfaction with food and service, and to respond to complaints.
- Receive and record members and guests' dining reservations.
- Inform members and guests of establishment specialties and features.
- Direct members and guests to coatrooms and waiting areas such as lounges.
- Operate cash registers to accept payments for food and beverages.
- Incorporates safe work practices in job performance.
- Utilizes POS System when placing employee meal orders.
- All other duties as needed and or assigned by management.
Qualifications
Skills/Abilities:
- Ability to apply basic math skills.
- Able to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form; to deal with problems involving several concrete variables in standardized situations.
- Required to read and comprehend simple instructions, short correspondence, and memos; to write simple correspondence; to effectively present information in one-on-one and small group situations to customers; clients, and other associates of the organization.
- Must possess good verbal and listening skills.
Education/Experience:
- One to three months related experience and/or training; or equivalent combination of education and experience.
PHYSICAL Requirements:
- Must be able to stand and walk on their feet for 95% of the shift.
- Must be able to reach, bend, twist, stoop, squat and stretch to fulfill tasks as required.
- Requires grasping, writing, standing, sitting, walking repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
- Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates.
- Requires manual dexterity to use and operate all necessary equipment.
Ventana Canyon is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Ventana Canyon makes hiring decisions based solely on qualifications, merit, and business needs at the time.
