Demo

Call Center Manager

Venteon
Troy, MI Full Time
POSTED ON 2/25/2025
AVAILABLE BEFORE 5/20/2025

POSITION TYPE: Direct Hire/Full time/Benefits.

Hybrid work schedule after 4-6 months of training.

Reason for opening: Previous person was promoted.

PAY: $80,000-$95,000 annually.

This position is based in Auburn Hills, Michigan and will likely relocate to Troy, Michigan in the summer of 2025.


This role encompasses 2 areas within the Credit Union and the Member Contact Center Manager overseas and leads both areas:

  • Member Contact Center (Call Center) (8 Direct Reports.)
  • E- Services Team (which includes and supports) (4 Direct Reports)
  • -ITM’s (Interactive Teller Machine – It combines the functionality of an ATM machine with the ability to speak with a live teller)


Ideal background would be a person either coming from the Financial Institution industry (Bank or Credit Union) or a Sales Organization (required)

  • They are looking for someone who can lead/coach and rune the Member Contact Center and it will be working with other team members within the Credit Union on the operations side.
  • High school degree or GED equivalent.
  • A significant level of trust, credibility and diplomacy is required.
  • In-depth dialogue, conversations and explanations with customers, direct and indirect reports and outside vendors can be of a sensitive and/or highly confidential nature.
  • Communications may involve motivating, influencing, educating and/or advising others on matters of significance. Typically includes subject matter experts as well as first level to middle managers.
  • Demonstrates the ability to communicate effectively in person, by phone, or by using electronic and virtual forms of communication.
  • Ability to supervise, monitor and evaluate the work of others.

Salary : $80,000 - $95,000

If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

What is the career path for a Call Center Manager?

Sign up to receive alerts about other jobs on the Call Center Manager career path by checking the boxes next to the positions that interest you.
Income Estimation: 
$88,886 - $130,525
Income Estimation: 
$144,580 - $209,046
Income Estimation: 
$88,886 - $130,525
Income Estimation: 
$144,580 - $209,046
Income Estimation: 
$64,991 - $92,986
Income Estimation: 
$88,886 - $130,525
Income Estimation: 
$177,930 - $265,243
Income Estimation: 
$240,446 - $393,568
Income Estimation: 
$144,580 - $209,046
Income Estimation: 
$177,930 - $265,243
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

Job openings at Venteon

Venteon
Hired Organization Address Bloomfield, MI Full Time
We are hiring an ACCOUNTING SPECIALIST to work in Bloomfield Hills, MI. Assist the Accounting team by paying vendors tim...
Venteon
Hired Organization Address Sandusky, OH Full Time
5 plus years of Controller experience Venteon Finance is currently seeking a Controller for a growing privately held com...
Venteon
Hired Organization Address Indiana, PA Full Time
PLANT MANAGER NEEDED - NORTHERN, INDIANA A Leading Automotive Supplier in Northern, Indiana needs a Plant Manager. This ...
Venteon
Hired Organization Address Spartanburg, SC Full Time
IT Analyst Will be supporting plants in North & South Carolina. Need to be local. We are seeking an experienced IT Syste...

Not the job you're looking for? Here are some other Call Center Manager jobs in the Troy, MI area that may be a better fit.

Call Center Manager Clinical

Detroit Wayne Integrated Health Network, Detroit, MI

AI Assistant is available now!

Feel free to start your new journey!