Desktop Virtualization Administrator - End-User Computing

What We Offer
The County of Ventura offers an attractive compensation and benefits package. Aside from our base salary range, an employee in this position will also be eligible for the following:

• Educational Incentive for a completion of: 2.5% for an Associate's degree, 3.5% for a Bachelor's degree, or 5% for a Master's degree.
• Vacation Accrual: Initially 14 days per year; after approximately five (5) years of service increasing to 19 days a year; after approximately 11 years increasing to 10 days per year and then increasing 1 day a year, through 15 years of service; topping out at 26 days per year after approximately 20 years of service with a maximum accumulation of 400 hours. 
• Annual Leave Redemption: After 14,560 hours (equivalent to seven (7) years) of continuous County service the ability to "cash in" or redeem up to 80 hours of vacation accrued in the same year after using 80 hours of vacation in the preceding 12 months. 
• Deferred Compensation: Section 457 Plan and/or 401(K) Shared Savings Plan with up to a 3% match on your 401(K) contributions. 
• Health Plans: You are afforded a flexible credit allowance of up to $25,558 annually for purchasing medical, dental, and/or vision insurance from a group of authorized plans.
• Flexible Spending Accounts: Choice of participation in the Flexible Spending Accounts which increase spending power through reimbursement of pre-tax dollars for IRS approved dependent care and health care expenses. 
• Pension Plan: Participation in the County's defined benefit plan which has reciprocity with CalPERS.
• Holidays: 12 paid days per year which includes a scheduled floating holiday.

The Department
The Information Technology Services Department (ITSD) works with every Ventura County department/agency to provide the necessary technology infrastructure and consulting/contracting services to meet ongoing and emerging business needs, including project management, business process improvement, applications support, voice/data infrastructure, data security, threat and vulnerability/risk management, and extended staffing.
 
 
The Position
Under direction, the Desktop Virtualization Administrator - End-User Computing (EUC) manages and maintains the Human Services Agency's (HSA) VDI environment utilizing specialized tools and management infrastructure configurations to facilitate seamless deployments to desktop clients. As the subject matter expert (SME) and primary point of contact (POC) for VDI-related projects, this role involves building, installing, and supporting the VDI environment on a Hyper Converged Infrastructure (HCI) platform. Responsibilities include analyzing performance to ensure optimal user experience, providing escalated technical support, and delivering VDI-specific training to the agency's technical support team. The Desktop Virtualization Administrator fosters positive relationships with IT partners  within ITSD, county agencies, and external vendors while maintaining a smooth, secure, and efficient virtual desktop experience for end-users. 

The Ideal Candidate
The ideal candidate possesses a strong blend of technical skills in planning, coordinating, managing, executing, and troubleshooting the process of deploying virtual desktops. They have extensive experience with VMware products, including expertise in administering systems on VMware Hypervisors and supporting Horizon End User Computing environments with non-persistent virtual desktops. This includes experience with customized golden image development, software packaging and deployment, delivering desktops using zero clients or software-based clients and knowledge of profile management solutions commonly used in VDI environments, including Microsoft FSLogix Profile Containers and VMware Dynamic Environment Manager (DEM). Strong troubleshooting skills within the Horizon advanced feature set are essential, along with the ability to identify and escalate issues beyond their domain. Experience with Hyper-Converged Infrastructure (HCI) platforms and/or Cloud Computing (AWS/Azure) is highly valued. A deep understanding of networking, storage, and security concept related to virtualization is crucial. Additionally, the candidate will have at least three (3) years of experience with Microsoft Windows Server technologies, including proficiency in designing and administering Active Directory Services, as well as managing DNS and DHCP. 

Payroll Title and Approximate Salary
Office System Support Analyst II (OSSA II) $3,600.48 - $4,997.93 Biweekly

Office Systems Support Analyst II is represented by the Service Employee's International Union (SEIU) and is eligible for overtime.

Distinguishing Characteristics
Office Systems Support Analyst II (OSSA II): This position will hold primary responsibility for interfacing with customer departments to establish the appropriate objectives for developing new, or enhancing existing, personal business computer-based office systems. It is distinguished from an Office Systems Support Analyst I (OSSA I) in that as the journey level in the series, works more independently and has responsibility for directing all facets of a project, which, in itself, may encompass several systems and/or user departments.

The established eligible list from this recruitment may be used to fill current and future Regular (including temporary and Fixed term), Intermittent, and Extra-Help vacancies within the Information Technology Services Department. There is currently one (1) Regular, Full-Time vacancy. 

TENTATIVE SCHEDULE
Opening Date: February 4, 2025
Closing Date: Continuous and may close at any time; therefore, the schedule for the remainder of the process will depend upon when we receive a sufficient number of qualified applicants to meet business needs.Typical duties may include, but are not limited to the following:

• Compile, test, and deploy custom and optimized Golden Image(s) to the user production environment. Perform all requisite Lifecycle Management operations on Golden Image(s) for testing and production configurations.
• Provide support through upgrades, firmware updates, device profile configurations, patches, troubleshooting, and retirement to meet business needs and minimize impact to business processes.
• Troubleshoot or determine corrections for the VDI infrastructure including the hypervisor layer and client-facing issues (e.g., Horizon Client, zero-clients and associated VDI protocols) and effectively use vendor and partner agency support to expedite troubleshooting and resolution. 
• Work directly with other End User Computing Administrators to maintain the virtual client pools and virtual machines for maximum efficiency and system availability.
• Develop, document, and follow standard processes using service management best practices, run books, design documents, policies, and maintenance schedules to provide consistent quality outcomes.
• Monitor assigned service requests/incidents to accept, troubleshoot, resolve, and escalate tickets consistent with department policies to meet service level commitments.
• Verbally and in writing, communicate project status reports to management on progress for assigned tasks and projects using standard templates and/or work management systems.
• Create, review, and maintain approved applications (not included in the Golden Image) and prepare application packages for publishing within the virtual infrastructure. 
• Install and configure new physical and virtual servers in an on-premises private cloud to support application requirements. Develop, manage, and optimize all facets to support migrations from an on-premises to a Cloud infrastructure.
• Perform audits, license purchases, renewals, and ordering of hardware and software to maintain accurate inventory of licenses.
• Accept assignments as the subject matter expert for multiple enterprise technologies to determine correct resolution for services requests/incidents and escalate to appropriate vendor when problems exceed internal expertise.
• Collaborate with other System Administrators to troubleshoot and resolve issues that negatively affect the virtual computing environment.
• Assign various tasks to subordinate positions and monitor status.
• Evaluate and recommend upgrades to new technologies to maintain systems current with technology developments.
• Perform capacity planning to follow industry best practices while developing network strategies in support of services supplied to Agency customers.
• Support user accounts, security groups, and group policies within Active Directory, and supported applications.
• Ensure Service Level Commitments (SLCs) are being met in areas of responsibility.
• Performs other related duties as assigned. 

These are entrance requirements to the examination process and assure neither continuance in the process nor placement on the eligible list.

Education, Training, and Experience:
Any combination of education/training/experience which has led to the acquisition of the knowledge, skills, and abilities such as the equivalent to three (3) years of specific experience with personal computing, software and server technical support in a virtual desktop infrastructure environment OR one (1) year as an Office Systems Support Analyst I (OSSA I) with the County of Ventura.

Necessary Special Requirements:

• At least two (2) years of experience providing administration management for virtual desktops and applications in a Horizon End user computing environment;
• At least two (2) years of experience in Windows Server systems administration, security operations or enterprise IT service center operations;
• Experience with End User Computing (EUC) Lifecyle Management (golden image development, testing) and profile management solutions commonly used in a non-persistent Virtual Desktop Infrastructure environment;
• Possession of a California driver license;
• May be required to travel within the County to conduct studies or troubleshoot;
• May be required to work long hours to resolve production problems or meet project deadlines;
• Willing and able to work nights, weekends, and holidays on an on-call basis;
• Ability to lift up to 52 pounds
• Ability to occasionally work in a server room with extreme noise;
• Excellent written and verbal communication must be demonstrated in the completion of the employment application and supplemental questionnaire.

Desired:

• Bachelor’s degree in Computer Science, Information Technology, or a related field; 
• Experience in Remote Access technologies;
• Experience with supporting Enterprise backup systems;
• Experience with supporting Microsoft Exchange/Outlook email;
• Experience with Hyper-Converged Infrastructure (HCI) platforms and/or Cloud Computing (AWS/Azure). 

Knowledge, Skills, and Abilities
Working knowledge of:

• Modern office systems and equipment which may include:
  • Enterprise email systems;
  • Wireless technology;
  • Enterprise backup systems;
  • Enterprise collaboration tools;
  • Enterprise network monitoring systems;
  • Identity management systems.
• Technical and project leadership in support of assigned projects.

Considerable knowledge of:

• Current enterprise server operating systems;
• Active Directory services;
• Service Desk management tools;
• Hyper Converged Infrastructure class server hardware;
• Resource planning and management.

Thorough knowledge of:

• Virtual Desktop Infrastructure-based Zero Client or equivalent hardware and software products and their associated use in a networked office environment; 
• VM technologies (hypervisor, client, protocols) systems and tools;
• End User Computing (EUC) Lifecyle Management and profile management solutions commonly used in a Virtual Desktop Infrastructure environment.

Demonstrated skill at:

• Exceptional troubleshooting skills;
• Communication skills, both oral and written;
• Customer service;
• Organization to prioritize tasks and assignments.

Working ability to:

• Perform abstract reasoning.

Comprehensive ability to:

• Develop and maintain effective working relations with others while working in a team environment;
• Develop and support the concept of data communications networking of personal office computers relative to minicomputers and servers;
• Perform complex analysis and design for integrated systems in the office environment; 
• Follow written and verbal instructions;
• Learn new technologies or processes;
• Lift up to 52 pounds;
• Work in a server room with extreme noise.

FINAL FILING DATE: Continuous and may close at any time; therefore, apply as soon as possible if you are interested in it. Your application must be received by the County of Ventura Human Resources in Ventura, California, no later than 5:00 p.m. on the closing date. 
 
To apply online, please refer to our web site at www.ventura.org/jobs. If you prefer to fill out a paper application form, please call (805) 654-5129 for application materials and submit them to County of Ventura Human Resources, 800 South Victoria Avenue, L-1970, Ventura, CA 93009.
 
Note to Applicants: Sufficient information must be provided under the Education/Work experience portion of the application and supplemental questionnaire to thoroughly and accurately demonstrate your qualifications in order to determine eligibility. A resume may be attached to supplement your responses in the above-referenced sections; however, it may not be submitted in lieu of the application. 
 
INFORMATION FOR TRANSFER CANDIDATES: If presently permanently employed in another "merit" or "civil service" public agency/entity in the same or substantively similar position as is advertised, and if appointed to that position by successful performance in a "merit" or "civil service" style examination, then appointment by "Lateral Transfer" may be possible. If interested, please click here (Download PDF reader) for additional information.
 
SUPPLEMENTAL QUESTIONNAIRE - qualifying 
All applicants are required to complete and submit the questionnaire for this examination AT THE TIME OF FILING. The supplemental questionnaire may be used throughout the examination process to assist in determining each applicant's qualifications and acceptability for the position. Failure to complete and submit the questionnaire may result in the application being removed from consideration.
 
APPLICATION EVALUATION - qualifying 
All applications will be reviewed to determine whether or not the stated requirements are met. Those individuals meeting the stated requirements will be invited to continue in the next step in the examination process.
 
TRAINING & EXPERIENCE EVALUATION: 
A Training and Experience Evaluation (T&E) is a structured evaluation of the job application materials submitted by a candidate, including the written responses to the supplemental questionnaire. The T&E is NOT a determination of whether the candidate meets the stated requirements; rather, the T&E is one method for determining who are the better qualified among those who have shown that they met the stated requirements. In a T&E, applications are either scored or rank-ordered according to criteria that most closely meet the business needs of the department. Candidates are typically scored/ranked in relation to one another; consequently, when the pool of candidates is exceptionally strong, many qualified candidates may receive a score or rank which is moderate or even low resulting in them not being advanced in the process.
 
NOTE: The selection process will likely consist of an Oral Exam, which may be preceded or replaced with the score from a Training and Experience Evaluation (T&E), contingent upon the size and quality of the candidate pool. In a typical T&E, your training and experience are evaluated in relation the background, experience and factors identified for successful job performance during a job analysis. For this reason, it is recommended that your application materials clearly show your relevant background and specialized knowledge, skills, and abilities. It is also highly recommended that the supplemental questions within the application are completed with care and diligence. Responses such as "See Resume" or "Refer to Resume" are not acceptable and may disqualify an applicant from further evaluation.
 
ORAL EXAMINATION - 100% 
A job-related oral examination will be conducted to evaluate and compare participating candidates' knowledge, skills, and abilities in relation to those factors which the job analysis has determined to be essential for successful performance of the job. Candidates must earn a score of seventy percent (70%) or higher to qualify for placement on the eligible list.
 
If there are three (3) or fewer qualified applicants, an examination will not be conducted. Instead, a score of 70% will be assigned to each application, and each applicant will be place on the eligible list.
 
Candidates successfully completing the examination process may be placed on an eligible list for a period of one (1) year.
 
BACKGROUND INVESTIGATION: A thorough post-offer, pre-employment background investigation which may include inquiry into past employment, education, criminal background information, and driving record may be required for this position.
 
EQUAL EMPLOYMENT OPPORTUNITY
The County of Ventura is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), and sexual orientation.
 
For further information regarding this recruitment, please contact Shannon Gibson by email at shannon.gibson@ventura.org or by telephone at (805) 654-5014.

Salary : $96,889 - $134,494