Hospital Main Entrance Greeter

THE POSITION: We are seeking a dedicated individual to join our team as a Hospital Main Entrance Greeter. In this crucial role, you will be the welcoming face at our main entrance, engaging with every patient and visitor who walks through our doors. Your primary responsibilities will include directing individuals to their destinations within the hospital and offering clear, concise descriptions of what they can anticipate during their visit. Excellent customer service skills are essential as you will be the first point of contact for many, providing reassurance and guidance with empathy and professionalism.

Ideal candidates will demonstrate a genuine passion for assisting others within a healthcare environment, ensuring every interaction contributes to a positive and supportive experience for all.

PAYROLL TITLE: Medical Office Assistant I/II 

Agency/Department: Health Care Agency – Ventura County Medical Center
 
APPROXIMATE SALARIES:
Medical Office Assistant I - $21.00 - $23.16 per hour
Medical Office Assistant II - $21.00 - $25.51 per hour
 
EDUCATION/BILINGUAL INCENTIVE: 
Incumbents may be eligible for an educational incentive of 2.5%, 3.5%, or 5% based on completion of an Associate's, Bachelor's, or Master's degree that is not required for the classification. Incumbents may also be eligible for bilingual incentive depending upon operational need and certification of skill.  
 
VETERAN’S POINTS: This is a trainee/entry level classification (Level I/II), and Veteran’s Points may apply to eligible candidates. Documentation of military service (DD-214) must be submitted prior to close of recruitment in order to receive points.
 
Medical Office Assistant (all levels) are represented by the Services Employees International Union (SEIU) and are eligible for overtime compensation.
 
The eligible list established from this recruitment may be used to fill current and future Regular (including Temporary and Fixed term), vacancies for this position only.  There is currently one (1) intermittent vacancy within Ventura County Medical Center. 
 
NOTE: If appointed at the lower level, incumbent may be promoted to the higher level without further examination upon meeting the minimum requirements, demonstrating satisfactory performance, and in accordance with the business needs of the department.

TENTATIVE SCHEDULE: 
OPENING DATE: 1/28/2025
CLOSING DATE: 2/11/2025Duties may include but are not limited to the following:

• Receives clients and answers phone calls; directs people to appropriate locations, service, or information sources; answers routine questions; explains routine procedures, processes, or departmental activities; provides assistance in the completion of forms; refers clients/patients to appropriate resources; assures federal and state confidentiality measures are followed. 
• Handles high volume of patients, internal/external customers, and frequent changes, delays or unexpected events.
• Checks patients, visitors, and vendors into the venue in accordance with hospital policy. 
• Communicates with patient care team to ensure that patient care needs are addressed. 
• Monitors waiting areas and ensures areas are maintained clean.
• Operates a variety of automated office equipment including computers.
• Provides patient and department assistance using the hospital outpatient QLess software system, and assists with troubleshooting needs of the software when needed.
• Supports the auxiliary office with special events, activities, and projects.
• Provides exemplary customer service; listens to customers’ concerns, issues and questions; resolves customers’ concerns and answer customers’ questions to the best ability; maintains a positive attitude and calmly responds to customers’ complaints; works well as part of a team, and
• Performs other related duties as required.

EDUCATION/TRAINING/EXPERIENCE:

Medical Office Assistant I:
Some clerical experience in a medical service delivery area which has led to the acquisition of the required knowledge, skills, and abilities.
 
The required knowledge, skills, and abilities also can be obtained by six (6) months of paid and/or volunteer clerical experience in a medical or mental health service delivery office environment in a job that required knowledge and use of medical terminology and procedures OR a certificate from an approved medical assistant training program (Watterson, Bryman, Adult Education, Center for Employment Training, Ventura College, Oxnard College, etc.). The certificate must be provided to the appointing authority at the time of appointment.
 
Medical Office Assistant II:
Considerable clerical experience in a medical service delivery area which has led to the acquisition of the required knowledge, skills, and abilities. The required knowledge, skills, and abilities also can be obtained by one (1) year of clerical experience and/or training in clerical occupational fields which included six (6) months of experience in a medical or mental health office environment that required knowledge and use of medical terminology and procedures.

NECESSARY SPECIAL REQUIREMENTS:

• Considerable experience in a fast-paced, high volume customer service environment.
• Must be willing and able to work early mornings, night shifts, and weekends when needed. 
• Must be willing and able to work at the Santa Paula Hospital, on occasion. 

Knowledge, Skills, and Abilities:

Working (Level I) to considerable (Level II) knowledge of: 

• The operations, procedures, and practices used in support of the function to which assigned; 
• Correct English usage, spelling, grammar, and punctuation; 
• Customer service best practices; 
• Strong interpersonal skills; and
• Strong verbal communication skills. 

Working (Level I) or considerable (Level II) skill (depending on assignment) in: 

• Demonstrating a certain prescribed proficiency in typing or equivalent word processing.
• Demonstrating cultural sensitivity and competence with patients, visitors, employees and vendors.

Working (Level I) to considerable (Level II) ability to:

• Perform and coordinate moderately difficult and responsible clerical work with little or no direct supervision; and 
• Understand, follow, and convey written and verbal information/instructions.

Working Conditions:
Positions will involve moderate to heavy public contact, including ambulatory or non-ambulatory patients in an outpatient or inpatient medical service delivery area; position will require walking and standing for up to 50% of a shift. 

FINAL FILING DATE:  Your application must be received by County of Ventura Human Resources in Ventura, California, no later than 5:00 p.m. on Tuesday February 11th, 2025. 
 
To apply on-line, please refer to our web site at www.ventura.org/hr. If you prefer to fill out a paper application form, please call (805) 654-5129 for application materials and submit them to County of Ventura Human Resources, 800 South Victoria Avenue, L-1970, Ventura, CA 93009.
 
Note to Applicants: It is essential that you complete all sections of your application and supplemental questionnaire thoroughly and accurately to demonstrate your qualifications. A resume and/or other related documents may be attached to supplement the information in your application and supplemental questionnaire; however, it/they may not be submitted in lieu of the application.
 
LATERAL TRANSFER: If presently permanently employed in another "merit" or "civil service" public agency/entity in the same or substantively similar position as is advertised, and if appointed to that position by successful performance in a "merit" or "civil service" style examination, then appointment by "Lateral Transfer" may be possible.  If interested, please click here for additional information.
 
SUPPLEMENTAL QUESTIONNAIRE – qualifying:  All applicants are required to complete and submit the questionnaire for this examination at the time of filing. The supplemental questionnaire may be used throughout the examination process to assist in determining each applicant's qualifications and acceptability for the position. Failure to complete and submit the questionnaire will result in the application being removed from consideration.
 
APPLICATION EVALUATION – qualifying:  All applications will be reviewed to determine whether or not the stated requirements are met. Those individuals meeting the stated requirements will be invited to continue to the next step in the screening and selection process.
 
WRITTEN EXAM – 100%:  A job-related written examination will be administered to test candidates' knowledge of office practices, comparisons, vocabulary, arithmetic, reading comprehension, filing, records management, interpersonal relations, and medical terminology. Candidates must earn a score of seventy percent (70%) or higher to qualify for placement on the eligible list.
 
Applicants successfully completing the exam process may be placed on an eligible list for a period of one (1) year.
 
BACKGROUND INVESTIGATION:  A thorough pre-employment, post-offer background investigation which may include inquiry into past employment, education, criminal background information, and driving record may be required for this position.
  
EQUAL EMPLOYMENT OPPORTUNITY
The County of Ventura is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), and sexual orientation.

For further information about this recruitment, please contact Brett Ramirez at Brett.Ramirez@ventura.org or by telephone at (805) 654-2277.    

Salary : $43,680 - $53,061