Training Coordinator

THE PROGRAM
Our agency's mission is to "Transform Lives Through the True Power of Child Support." The Ventura County Department of Child Support Services Program (VCDCSS) was established in 1975 to provide children with the financial, medical, and emotional support they need to help ensure a bright future. Child support payments help provide children with food, shelter, clothing, and other necessities. By providing the means for many families to meet their most basic financial needs, the program is a critical part of efforts to fight poverty in California. In addition, public assistance recipients are required to open a child support case, with collections being used to recoup the government's cost of providing that assistance. California's program is administered by 49 local child support agencies (called LCSAs) and operates under the oversight of the California Department of Child Support Services (DCSS). DCSS is committed to cultivating a diverse, equitable, and inclusive workforce in all departments.
 
THE POSITION
Under direct supervision, the Training Coordinator will be responsible for strategically implementing staff development and training programs that contribute to achieving our agency’s goals. The position will supervise a team of training specialists, working collaboratively to assess training needs, develop and facilitate training programs, evaluate the effectiveness of these trainings and keep record of employees’ training history. The Training Coordinator will stay abreast of the latest training methods and technologies to ensure department training programs are innovative and engaging. Additionally, this position will serve as the liaison for training-related communications to/from the California Department of Child Support Services.

PAYROLL TITLE/APPROXIMATE SALARY:
Staff Services Specialist II - $38.17 - $54.51 hourly
 
EDUCATIONAL/BILINGUAL INCENTIVE
Some positions may be eligible for an educational incentive of 2.5%, 3.5%, or 5% based on completion of an Associate's, Bachelor's, or Master's degree that is not required for the classification. Incumbents may also be eligible for bilingual incentive depending upon operational need and certification skills.
 
TELECOMMUTING OPTION:
Some positions may allow for telecommuting following successful demonstration of competency in the position.
 
DEPARTMENT/AGENCY: Department of Child Support Services
 
Staff Services Specialist II is represented by the Services Employees International Union (SEIU) Local 721 and are eligible for overtime compensation.
 
TENTATIVE SCHEDULE:
OPENING DATE: January 28, 2025
CLOSING DATE: February 10, 2025, at 5:00 p.m.
APPLICATION REVIEW COMPLETE: February 14, 2025
TESTING AND EVALUATION/ORAL EXAM: Week of February 24, 2025
SELECTION INTERVIEWS: Week of March 10, 2025

• Strategically designs and implements training programs, materials and schedules to effectively address department training needs, managing the logistics of training delivery and collaborating with various stakeholders to ensure alignment with organization goals.
• Delivers trainings to employees in-person and virtually
• Identifies training needs within the organization through diverse assessment methods.
• Evaluates and determines the effectiveness of training initiatives, using knowledge to improve and enhance future trainings.
• Effectively supervising Learning and Development Unit staff.
• Effectively manages projects; tracks and reports progress to manager.
• Collaborates with third party training vendors and subject matter experts to provide specialized training to the department, when needed.
• Keeps abreast of new training methods and techniques, applying knowledge when developing trainings.
• Drafts and sends email communications to the department about updated policies, procedures, processes and information from the California Department of Child Support Services.
• Updates the department’s policy and procedures manual, desk aids and other various department documents, as needed.
• Effectively utilizes software and applications, including but not limited to, Microsoft Office, Canva, LinkedIn Learning, Survey Monkey, and the department's learning management system
• Keeps record of employees’ training history and upcoming required trainings
• Maintains an online library of training resources.
• Serves as point of contact for communication about trainings from the California Department of Child Support Services.
• Serves on various department workgroups, including but not limited to, the annual performance strategy workgroup and the policy workgroup.
• Performs other related duties as required. 

These are entrance requirements to the examination process and assure neither continuance in the process nor placement on an eligible list.
 
EDUCATION/TRAINING and EXPERIENCE
Any combination of education and experience which has led to the acquisition of the required knowledge, skills and abilities. The required knowledge and abilities can also be demonstrated by: 

Five (5) years of progressively responsible experience in project management, program development, or organizational development including at least one (1) year in a supervisor capacity.

Substitution: 
A Bachelor's degree in Business Administration, Education, Human Resources or a closely related field can be substituted for experience on a year for year basis. 
 

NECESSARY SPECIAL REQUIREMENTS 

• Excellent organizational skills, communication skills and the ability to engage with personnel at all organizational levels
• Strong familiarity with various training platforms and methodologies, including e-learning and instructor led trainings
• Proficiency in using Microsoft Suite (Word, Excel, PowerPoint, Teams & Outlook)

DESIRED:

• Professional certifications such as Certified Professional in Training Management (CPTM) or Certified Training and Development Professional (CTDP)
• Strong familiarity with various training platforms and methodologies, including e-learning and instructor-led trainings.
• Experience in event management and administration of professional development programs
• Experience in the design of informational/promotional publications.
  
  

Knowledge, Skills and Abilities 

Considerable knowledge of:
Principles and practices of effective supervision; use of department specific automated systems; organizing and directing work to meet workload demands; project and time management techniques and tools; training administration.

Working ability to:
Supervise staff and administer various projects; exercise independent judgement; explain department policies and procedures and serve as departmental resource and liaison; develop and implement necessary work processes and related procedures; perform statistical analysis and data interpretation and reports; manage projects; understand the units goals; draw logical conclusions and make appropriate recommendations or adjustments as needed; ability to organize and prioritize work assignments; read and interpret technical materials; complete required forms accurately and completely; construct oral and written training material; communicate effectively orally and in writing as well as speaking in public. 

Skilled in: Department specific software programs; Microsoft Office Suite and virtual meeting platforms; learning management systemFINAL FILING DATE: Applications must be received by the County of Ventura Human Resources Division no later than 5:00 p.m. on February 10, 2025
 
To apply on-line, please refer to our web site at http://www.ventura.org/jobs . If you prefer to fill out a paper application form, please call (805) 654-5129 for application materials. Our address is: County of Ventura, Human Resources Division, 800 South Victoria Avenue L-1970, Ventura CA 93009.
 
Applicants must provide sufficient information under the Education/Work Experience portion of the application and supplemental questionnaire in order to determine eligibility. A resume may be attached to supplement your responses in the above-referenced sections; however, it may not be submitted in lieu of the application.

SUPPLEMENTAL QUESTIONNAIRE – qualifying
All applicants are required to complete and submit the questionnaire for this examination at the time of filing. The supplemental questionnaire may be used throughout the examination process to assist in determining each applicant's qualifications and acceptability for the position. Failure to complete and submit the questionnaire may result in the application being removed from consideration.
 
APPLICATION EVALUATION – qualifying
All applications will be reviewed to determine whether the stated requirements are met. Those individuals meeting the stated requirements will be invited to continue to the next step in the screening and selection process.
 
TRAINING & EXPERIENCE EVALUATION
A Training and Experience Evaluation (T&E) is a structured evaluation of the job application materials submitted by a candidate, including the written responses to the supplemental questionnaire. The T&E is NOT a determination of whether the candidate meets the stated requirements; rather, the T&E is one method for determining who are the better qualified among those who have shown that they meet the stated requirements. In a T&E, applications are either scored or rank ordered according to criteria that most closely meet the business needs of the department. Candidates are typically scored/ranked in relation to one another; consequently, when the pool of candidates is exceptionally strong, many qualified candidates may receive a score or rank which is moderate or even low resulting in them not being advanced in the process.

NOTE: The selection process will likely consist of an Oral Exam, which may be preceded or replaced with the score from a Training and Experience Evaluation (T&E), contingent upon the size and quality of the candidate pool. In a typical T&E, your training and experience are evaluated in relation to the background, experience and factors identified for successful job performance during a job analysis. For this reason, it is recommended that your application materials clearly show your relevant background and specialized knowledge, skills, and abilities. It is also highly recommended that the supplemental questions within the application are completed with care and diligence.

ORAL EXAMINATION - 100%
A job-related Oral Examination may be conducted to evaluate and compare participating candidates' knowledge, skills, and abilities in relation to those factors which job analysis has determined to be essential for successful performance of the job. Candidates must earn a score of seventy percent (70%) or higher to qualify for placement on the eligible list.
 
NOTE:  If there are three (3) or fewer qualified applicants, an exam will not be conducted. Instead, a score of seventy percent (70%) will be assigned to each application, and each applicant will be placed on the eligible list.
 
The eligible list established from this recruitment may be used to fill current and future Regular (including Temporary and Fixed-term) vacancies within the Department of Child Support Services for this position only.  There is currently one (1) Regular vacancy.
 
Candidates successfully completing the exam process may be placed on an eligible list for a period of one (1) year.
 
BACKGROUND INVESTIGATION
A thorough pre-employment, post offer background investigation which may include inquiry into past employment, education, criminal background information, and driving record may be required for this position.

For further information about this recruitment, please contact Armand Paez by e-mail at armand.paez@ventura.org by telephone at (805) 437-8104.

EQUAL EMPLOYMENT OPPORTUNITY
The County of Ventura is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

Salary : $79,396 - $113,390