What are the responsibilities and job description for the Director, Commercial Applications position at Ventura Foods?
Employment Type : Salaried
Work Designation : Hybrid
Position Summary :
The Director Commercial Applications role is responsible for guiding the Salesforce platform and other applications in the commercial functional area technologically, strategically, and operationally, by bringing strong leadership to the enterprise. This role will set and execute on a strategic vision and roadmap for the organization by collaborating with stakeholders and executive leadership. The role will act as a strategic thought partner and liaison between several cross functional teams. As a leader of the team, you have a direct impact on design, standards, security, and feature enhancements. The position will establish and drive delivery for all Commercial systems' (Sales, Marketing, R&D and Revenue Management) capabilities in alignment with a multi-year Product Roadmap. You will work across functions – Applications, Architecture, Data, and various stakeholders – to develop a strategic vision and adherence to overall IT strategy and vision. You will manage multiple delivery teams and ensure compliance with standards and policies. You will stay ahead of changing technologies and demonstrate experience with clean interfaces and successful user journeys.
Major Duties and Responsibilities :
- Create a platform roadmap and define priorities, liaising with stakeholders. Product Management of Salesforce Sales Cloud, Marketing Cloud, Service Cloud as well as integrations to adjacent enterprise applications and third-party applications. Responsible for building and implementing innovative customer strategies around customer engagement, data insights and digital channels. Builds and maintains cross-functional relationships with stakeholders to ensure the solutions teams meet expectations and contribute to achieving business goals.
- Manage a team of administrators, developers, analysts, and coordinators who will code and operate systems to directly support our business team manage and support our customers. Accountable for ensuring ongoing support, architectural design, and custom dev activities as well as responsibilities for enhancements, upgrades, data conversations, release updates, and reporting for multiple departments. Managing enhancements of business processes and driving operational efficiencies across the organization. Manage the maintenance of the ERP, HCM solution architecture documentation that includes Business Capability Maps, Business Process Flows, solution architecture, core concepts and key decisions.
- Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experience. Data management to improve Salesforce data quality, implementing rules and automation as needed. Proactive system maintenance including Security Reviews, Release Updates, Health Check, and Optimizer. Manage the Software Development Life Cycle to Ensure that all delivery activities are performed in an efficient, quality, and compliant manner.
- Serve as the subject matter expert (SME) for the administration of the Salesforce.com. Own the communication of any platform changes to end users and stakeholders. Manage relationship with multiple vendors and ensure accountability and quality of delivery by reviewing KPIs and other performance metrics on a regular basis. Administer system security ensuring users are granted appropriate and approved access. Ensure up-to-date documentation of system functions, processes, and capabilities.
- Additional responsibilities as assigned.
Education and Experience :
Knowledge and Skills :
Why Join Us :
Ventura Foods innovates and manufactures food solutions for foodservice and retail businesses. We make exclusive products for the world's most iconic restaurants and retailers, we provide ready-to-go product solutions for professional kitchens, and we make consumer brands everyone knows and loves. When you work for Ventura Foods, you get a strong foundation of training, a manager who cares about you and celebrates your success, a safe environment, and challenging work. As part of our team, your future is limited only by how much you’re willing to push yourself to get there. We invest in your growth because you invest in ours.
Ventura Foods offers career growth opportunities as well as competitive compensation and benefits :
Diversity & Inclusion :
Our commitment to a diverse and inclusive environment in which all employees are treated with respect is evident in our company culture and values. We believe that fostering an environment of inclusion and a focus on diversity across our organization is vital to attracting top talent, driving innovation, and meeting the high expectations of our customers in a rapidly evolving global marketplace.
Ventura Foods is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
Salary : $173,178 - $231,842
