What are the responsibilities and job description for the Appointment Scheduler position at Ventura Orthopedics?
Description:
Join our dynamic team and be the first point of contact that shapes our clients' experiences! We’re seeking a detail-oriented appointment scheduler to enhance our service experience.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Schedule patient appointments
- Cancel and reschedule appoints as necessary
- Consult patients regarding participating status of various insurance contracts
- Take messages for physicians and medical assistants
- Checks HMO encounters for authorizations
- Schedules/confirms interpreters
- Insurance verification (E & B)
- Help front office staff with overflow work
- Cover front office staff (sick/vacation)
- Respond to all enquiries through Zipwhip or other text messaging software
- Process payments in eCW for copays, balances, or past due debt
- Other duties as assigned
Skills and Attributes
Outstanding communication skills
Good organizational skills
Excellent sense of customer/patient service
Good problem-solving skills
Education and/or Experience
High school diploma or general education degree (GED); and twelve to eighteen months related experience and/or training in call center/customer service; or equivalent combination of education and experience
