What are the responsibilities and job description for the Relief Manager - A Family Storage position at Ventura Properties, LLC?
Description
A Family Storage is hiring RELIEF MANAGERS! As a Relief Manager, you will be responsible for the daily operations of your assigned self-storage facility each day. This is a great position for an independent and self-motivated individual who is highly productive when unsupervised. You will represent our company and the facilities we manage with a positive attitude, willingness to help tenants and customers, and eagerness to learn and do your best every day while presenting yourself in a professional manner at all times. This position is considered full-time and will require a minimum of 36 hours each week.
Benefits Offered:
Health, Dental & Vision Insurance, Accidental/Life Insurance, Short Term Disability, Flexible Spending Account and 401(K) (Matching Option).
Employer Paid Benefits:
Telemedicine, Accidental/Life Insurance, Holiday, Sick time, and Free Storage Unit.
QUALIFICATIONS
- Customer Service and/or Sales experience
- Flexible Schedule
- Professional presentation and appearance.
- Able to perform light maintenance and clean-up tasks.
- Familiarity with computer software programs.
- Ability to lift up to 25 pounds, frequent bending, reaching above shoulder level, pulling, typing, prolonged standing or sitting.
- Reliable transportation.
JOB SUMMARY
- Effectively utilize computer system to log all transactions and tenant data, correspondence, and payments.
- Complete daily walk thru inspections, checking locks and cleaning units as needed.
- Conduct limited retail sales following proper cash management procedures.
- Resolve any customer issues effectively and in a timely manner.
- Contact tenants for issues such as past due accounts, auction notification, concerns with units, etc.
- Monitor the physical condition of the facility and report maintenance requirements.
- Maintain exterior areas and grounds attractive and free of debris.
SKILLS
- Skill in interacting with the public and providing excellent customer service.
- Polite and respectful, listening to customers' concerns.
- Able to learn and consistently apply company policies and procedures.
- Communicate effectively, including handling telephone calls efficiently and relaying messages accurately.
- Understand the features and benefits of the facility and affiliated products.
- Confidence to work with minimum direct supervision.
Equal Opportunity Employer
Safety Sensitive Position
Experience and License Requirements
- Customer Service (optional)
- Sales (optional)
- Supervisor/Management (optional)
- Valid Driver's License