What are the responsibilities and job description for the Technical Support Representative position at Ventura Solutions LLC?
Our client in Vernon Hills, IL has an immediate contract opening for a Technical Support Representative - apply if you are interested! In this role you will be responsible for working through multiple service channels to consistently provide the highest level of customer satisfaction through technical knowledge and expertise. This role is a key member of the Customer Experience center of excellence, responding to all our scientific customers around the world via product recommendations, product application support and general troubleshooting.
Responsibilities
- Focuses on meeting customers’ application and product needs, while increasing sales revenue through recommending appropriate products, equipment, and solutions.
- Supports global sales channels and international customer networks via pre-sale and post-sale support.
- Assists customers in buying decision, consistently recognizing and offering cross-sell / upsell opportunities to customers adding value during the order entry process. Follows up on quoted opportunities as needed.
- Responsible for national security requirements and export compliance of all transactions, including end user screening and use of products to adhere to technology restrictions as applicable.
- Attends vendor and department meetings for continued learning including product training, export documentation, export compliance and any other function that relates to work duties.
- Responsible for providing product documentation support as needed.
- Participates in root cause analysis and process improvement.
- Sales support activities such as entering orders, providing quotes and pricing, expediting orders and coordinates return process for all products. Makes returns / or replacement decisions for failed products or customer complaints.
- Performs other duties as assigned.
Qualifications
Location
Employment Type
Compensation and Benefits
About Ventura Solutions
Ventura Solutions is a reputable end-to-end medical device and combination product consulting, staffing, and training firm. With our deep industry expertise spanning medical devices and combination products, coupled with an outstanding talent pool, we stand out as the preferred option for a diverse array of projects. On the consulting side, we integrate seamlessly into your team and manage small to complex Statement of Work (SOW) projects. On the staffing side, we help source, screen, and on-board reputable employees to fill temporary, temp to permanent, and permanent job openings. We accelerate product development, keep products compliant, and help build great organizations. For more information, visit us at
Equal Opportunity Employer Minorities / Women / Veterans / Disabled
Salary : $20 - $25
