Community Manager

Welcome to Venture Communities!

Company Overview: Venture (Venture Real Estate Co., the parent of Venture Communities) is a boutique, private-equity real estate investment and management firm with a sterling track record. Venture partners with investors to acquire legacy-building multifamily real estate assets with significant upside potential.

Venture was founded in March 2013 and is headquartered in Cincinnati, Ohio. Since its inception, our firm has acquired more than 2,700 units and has conducted more than $500 million dollars in transactions. The firm focuses on acquiring value-add, B-class, 100 unit communities. Venture has built its portfolio by investing in linear, reliable submarkets with diverse employment and growing populations. Venture targets multiple submarkets in the Midwest to further expand its footprint, including Columbus, Indianapolis, and Louisville. The company’s goal is to add 500 apartment homes or more to its portfolio each year with an eventual target of owning 10,000 apartment homes.

The firm has grown organically over time from one investor to a growing network of more than 600 private investors from around the country. These investors invest alongside Venture’s principals in every community that Venture acquires. Venture then manages each of its assets with its own in-house property management firm, Venture Communities, which has recently been named the National Apartment Association Top Employer for 2023.

Websites: https://www.vrec.com/ https://www.venturecommunities.com/careers

Position Summary

The Community Manager will be responsible for the overall operations for an assigned community or communities, including customer service, building maintenance, expense management, leasing sales and contract administration. The Manager must ensure that their assigned property is maintained and operated so as to ensure the highest possible level of customer satisfaction and retention while meeting the operational and financial goals for the property(ies).

Key Duties & Responsibilities

• Venture's Ownership Standard: We look for teammates that take ownership of their community, including our overarching priorities of resident satisfaction, best-in-class service, and strong reputation. We want people to love where they live, and as the community manager, we're counting on you to make that your mission.
• Show and lease apartments. Process applications and complete appropriate move-in and move-out documentation.
• Achieve and maintain designated occupancy goals and objectives.
• Develop and implement positive resident relations program for the community and actively maintain a 4-star review average on Google, Apartments.com, and other relevant review websites.
• Supervise the repair, maintenance, and operation of assigned properties, utilizing the services of employees or contractors. Regularly inspects properties to ensure that buildings are in good operating order and appearance
• Prepare bid proposals for all outside service contracts per Policies and Procedures. Awards contracts with approval of supervisor. Supervises and evaluates all outside contractors for performance per specifications. Accepts responsibility for accounts payable from purchase orders through coding and approval for payment.
• Create operating budget for fiscal year which, when approved, shall constitute fiscal plan for property.
• Prepare cash flow operating projections for full or partial fiscal year.
• Implement cost-saving and revenue increasing initiatives.
• Prepare written reports on the physical status of the buildings with recommendations for repairs or replacements. Prepares financial reports and variance reports as required. Understanding of cash flow at properties and reasons for variances is critical.
• Reconcile weekly all invoicing by coding properly and forwarding to accounting. On a monthly basis, reports to senior management on all financial accounting explaining any variances in their portfolio.
• Review rent roll and sales reports monthly noting differences and communicating with tenants concerning compliance in reporting sales.
• On a 24 hours basis, respond as necessary to any building emergencies that can not be handled by maintenance supervisor. In order to respond to emergencies, the Community Manager carries a cell phone at all times. Takes necessary steps to safeguard or minimize damage to property.
• Provide lease administration per Policies and Procedures. Reviews all initial lease abstracts and monitors billing of rents and operating expenses, rent escalations, and above-standard services and utilities.
• Execute Resident Retention Program. Records all contacts. Encourages by word and deed a positive customer service attitude for all staff members, emphasizing the importance of tenant satisfaction and retention.
• Perform evictions and works with Collections Department and Legal Department on tenant or property issues. Attending court as necessary representing the owner concerning property issues.
• Supervise security functions for protection of property in accordance with Policies and Procedures. Supervises fire and life safety annual inspections per Policies and Procedures.
• Accept responsibility for administration of the risk management program. Responsible for obtaining and maintaining valid Certificates of Insurance as required from tenants and contractors.
• Seek to identify process improvements including technology applications for operation of properties or other property management functions. Recommends changes and additions to Policies and Procedures.
• Other duties as assigned.

Competencies

• Takes Ownership & Responsibility: Takes the responsibility of managing a community seriously and seeks to create an exceptional living experience for residents. Is solution-oriented and is willing to accept responsibility for errors with the understanding that, at Venture, we're here to grow with you if you are willing to take ownership of your community.
• Teamwork and Cooperation: Readily shares information, knowledge and personal strengths. Seeks to understand and build on differing perspectives of others to enhance team efficiency and quality outcomes.
• Decision Making: Makes and takes responsibility for and demonstrates commitment to appropriate decisions in a timely manner. Ensures that decisions are made based on policies, rules and organizational directives and solving the emerging problems.
• Communication Proficiency: Organizes and expresses ideas clearly. Uses appropriate and efficient methods for conveying information. Provides timely, accurate information so that others can make appropriate decisions.
• Business Acumen: Keenness and quickness in understanding and dealing with a business situation (risks and opportunities) in a manner that is likely to lead to a good outcome.
• Customer/Client Focus: Ability to meet or exceed customer service needs and expectations and provide excellent service in a direct or indirect manner. Ability to effectively transmit and interpret information through appropriate communication with internal and external customers.
• Financial Management: Safeguard and uses financial resources effectively and economically by ensuring decisions and operations are implemented in compliance with applicable laws, policies, standards and regulations
• Sales/Leasing Proficiency: Demonstrate the ability to overcome prospect objections, disseminate property knowledge and create a welcoming environment conducive to maintaining high levels of occupancy. Effectively leases available units and/or renews lease agreements with current residents to further property goals.

Work Environment

• Ability to work flexible hours and days (Required)
• Management Office (Primary Work Environment)
• Physical Demands
• Extreme Heat or Cold (Weather Dependent)
• Noise Level which may, at times, require normal hearing protecting in the form of ear plugs (Renovations being done, hypothetically)
• Valid Driver's license and reliable transportation (Required)
• Ability to visit various communities, maintenance staff and residents
• Ability to inspect exterior and interior of properties including mechanical rooms, roofs and stairwells
• Required Education & Experience
• 3-5 Years Property Management Experience

• High School Diploma or GED (Required), 4-Year Degree (Preferred)
• Yardi and/or AppFolio Management Software Experience (Preferred)Benefit Conditions:

• First of the month following hiring date.
• Only full-time employees eligible

This Job Is:

• A job for which military experienced candidates are encouraged to apply
• A job for which all ages, including older job seekers, are encouraged to apply
• Open to applicants who do not have a college diploma

Work Remotely

• No

Job Type: Full-time

Pay: $55,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Property management: 3 years (Required)

License/Certification:

• Driver's License (Required)

Ability to Commute:

• Cincinnati, OH (Required)

Work Location: Multiple locations

Salary : $55,000 - $60,000