What are the responsibilities and job description for the Account Manager position at Venture Logistics?
POSITION SUMMARY
The Account Manager role is designed to be a one-stop-shop to ensure order fulfillment, prompt and professional communication, along with accuracy in orders and invoicing, as well as problem-solving as issues arise for our customers. Will require occasional work from home and after regular business hours to handle issues as they arise.
ESSENTIAL JOB FUNCTIONS FOR THIS POSITION :
- Ownership for multiple customers both within and external to the facility in handling orders from receipt to billing / invoicing and all points in between.
- Daily communication with customers via email, phone, or in person
- Ensures data accuracy for order information in 3PL
- Coordinates communication between Operations and customer for orders, issues, and changes.
- Coordination with Sales, Facility Management, and Operations Supervisor to ensure successful launch and successful structure for efficient service.
- Customer reporting of KPIs, both internal and external for customer performance
- Regular and predictable attendance
- Addressing issues in professional and courteous manner, both internal and external
OTHER SIGNIFICANTJOB FUNCTIONS INCLUDE :
Requirements
REQUIRED EDUCATION / EXPERIENCE
PREFERRED EDUCATION / EXPERIENCE
REQUIRED SKILLS (TECHNICAL, CLERICAL, LANGUAGE, ETC.)
PREFERRED SKILLS (TECHNICAL, CLERICAL, LANGUAGE, ETC.)
PHYSICAL DEMANDS
Ability to lift up to 30 pounds for assessing hazmat shipments.
Mostly computer work with phone and email communication
WORK ENVIRONMENT
Office environment
OTHER INFORMATION
This Position Description is not intended to guarantee, and does not guarantee, ongoing employment or employment for a definite term, either in this position or with the Company. Absent an enforceable written contract to the contrary, and to the fullest extent allowed by federal, state and local law, an employee's employment relationship with the Company is at-will.
